Technical Account Manager

Description Amazon Ads is seeking a people manager to lead a team of Technical Account Managers (TAMs) responsible for the technical delivery of over $3 billion in annual advertising revenue across Amazon's streaming video properties, covering linear channels and VOD. This is a managerial role focused on team development, operational strategy, and delivery excellence — not an individual contributor position. You will own the delivery health of advertiser campaigns, manage escalations when campaigns under-perform, and build the processes and tools that enable your team to detect and resolve issues faster. You'll partner across engineering, product, and sales to ensure advertiser success at scale. Key job responsibilities Staff, develop, and mentor a team of Technical Account Managers — setting performance expectations, providing regular coaching, and fostering their growth as operational leaders Set the strategic direction for delivery operations, defining how the team monitors, escalates, and resolves campaign health issues Own delivery health across Amazon's streaming video advertising portfolio, ensuring your team serves as the primary escalation point for live broadcast incidents, campaign under-delivery, and platform-wide issues Define, monitor, and report on business metrics and KPIs including SLA compliance, impression delivery targets, and sell-through rates Build a culture of proactive delivery monitoring — establishing daily reporting cadences, running delivery reviews, and empowering your team to surface at-risk campaigns before advertisers escalates Partner with engineering teams to improve support tools and shape the technical infrastructure roadmap Represent delivery operations in cross-functional planning with product, sales, finance, and engineering leadership Write narratives and present to leadership to build consensus on how delivery operations should evolve A day in the life Working alongside our talented team, you'll have the opportunity to review delivery metrics across global markets and guide your team on prioritizing at-risk campaigns. You coach TAMs through complex advertiser escalations, helping them navigate bid request diagnostics and stakeholder communication. You hold 1:1s with direct reports, providing growth feedback and removing blockers. You set direction for monitoring frameworks, facilitate cross-functional delivery reviews, and draft narratives proposing operational improvements backed by your team's data. Your focus is building the team and processes that deliver results. About The Team The Video Advertising team within Amazon Publisher Monetization (APM) builds and operates advertising solutions across Amazon's streaming video properties — spanning linear channels and VOD. Our mission is to be the first line on an advertiser's media plan because of our Reach, Scale, Addressability, Interactivity, and Measurement. We work at the intersection of sales, supply management, ad technology, and content — collaborating daily with engineers, product managers, and sales leaders to close gaps between what's booked and what's delivered. Basic Qualifications Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Experience in programmatic advertising Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams Bachelor's degree in science, technology, engineering, math, business or equivalent Experience managing cross-functional projects and initiatives Experience analyzing data to make business decisions 5+ years of people management experience 10+ years of experience in digital advertising, ad operations, technical account management, or client-facing enterprise technology Preferred Qualifications Experience with and deep understanding of advertising technologies (i.e., ad server, DSP) Master's degree in a technical field, or Master of Business Administration Familiarity with supply forecasting systems and sell-through rate management Data fluency with dashboards and ad serving logs to turn operational data into actionable business decisions Experience with video advertising (CTV, OTT, streaming) delivery operations across multiple properties or platforms Experience operating during peak advertising seasons (upfronts, tentpole events, live events, holiday) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. USA, NY, New York - 156,200.00 - 211,400.00 USD annually Company Amazon.com Services LLC Job ID: A10477978 #J-18808-Ljbffr