Remote Real-Time Workforce Planning Analyst

Carnival Cruise Line

Carnival Cruise Line is seeking a Remote Workforce Planning Tracking and Real Time Analyst to analyze call volume, staffing, and schedule adherence, providing reports and improvement recommendations. You will manage Alvaria and other WFM tools, coordinate PTO, and collaborate with coaches to boost efficiency and agent satisfaction. The role offers full-time remote work with occasional travel to Carnival headquarters in Miami, FL for collaboration and in-office meetings. #J-18808-Ljbffr

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Vacancy posted 14 hours ago

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