Office Manager and Operations Lead
Growing Home Service Company
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
We're an established, family-owned home services company offering home service, repair, and retail, with decades of loyal customers and a strong local reputation. We're now positioned for growth and expansion, and we're looking for an Office Manager to help lead the way. This isn't a "sit at the front desk" job. With dedicated additional office support handling routine administrative and bookkeeping tasks, you'll be free to focus on the bigger picture: running the office, owning our systems and processes, and partnering with our General Manager and Service Manager as part of the leadership team. What You'll Own
- Office leadership: Oversee daily office operations, set priorities, and direct the work of additional office support.
- Financial oversight: Partner with accounting to manage the books in QuickBooks. Review AR, AP, invoicing, and financial statements. Keep AR under 10% of revenue.
- CRM/Systems Expert: Become our in-house CRM and systems expert. Build work order types, streamline scheduling, and get the most out of the platforms utilized.
- Customer escalations: Take ownership of complex customer issues and billing discrepancies and resolve them.
- Commercial accounts: Manage customer payment portals and keep COIs and compliance documents current.
- Walk-in customers: Help retail customers with order fulfillment and questions.
- Business insight: Flag risks and opportunities that affect revenue and EBITDA goals to the GM.
- Experience managing a high-volume office, ideally in home services or the trades
- Hands-on experience with a home services CRM (ServiceTitan, Jobber, Housecall Pro, or similar)
- QuickBooks experience and a solid grasp of AR and AP
- Exceptional organization. This is a must.
- Ability to manage a busy phone line, a full inbox, and CRM activity all at once
- An ownership mindset: you see a problem, solve it, and improve the process
- A collaborative, solution-oriented approach and a real team-player attitude
- Proficiency in Microsoft Office (Excel and Word), Outlook, and Gmail
- Experience leveraging AI to streamline activities
- Ability to lift up to 50 lbs
- A seat at the leadership table and a real voice in how the company grows
- The chance to shape systems and processes during an expansion phase
- Room to grow your role as the company grows
- The stability of a long-established business with a forward-looking, growth-minded team
- Competitive pay, annual bonus based on personal and company performance & benefits
Vacancy posted 3 days ago
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