HR Service Center Lead — People-First, Process Improvement

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Are you passionate about providing exceptional service and leading high-performing teams? Do you thrive in a fast-paced HR environment where no two days are the same? Charter is looking for an experienced and people-focused HR Service Center Lead to play a critical role in shaping our employee experience. This is more than a support role—it’s a leadership opportunity to influence how HR services are delivered across the organization. You’ll oversee day-to-day operations of our HR Service Center, ensure timely and accurate support to employees, and serve as a key partner in enhancing how we serve our people. Why Join Charter? At Charter, people come first—our employees and the teams that support them. Our HR Service Center is the front line of that experience. When you join us, you become a trusted voice and a strategic driver of continuous improvement that keeps our business running smoothly and our employees thriving. What You’ll Do Lead and support the daily operations of the HR Service Center team. Provide guidance on complex HR inquiries related to benefits, payroll, timekeeping, recruiting, policies, and more. Coordinate team workloads to ensure timely and consistent service within defined SLAs. Serve as a key liaison between HR Centers of Excellence (COEs) and the business. Maintain knowledge bases and documentation to support a seamless employee experience. Partner with Payroll to streamline processes and improve service delivery. Coach and mentor team members while supporting onboarding and development. Champion process improvements that enhance efficiency and consistency. What You Bring Required: Bachelor’s degree in HR or related field. 6+ years in HR, Shared Services, or as an HR Business Partner. Strong customer service background and the ability to handle complex, cross-functional inquiries. Organizational skills to manage team workflow and priorities effectively. Clear communication skills—both written and verbal. Proficiency with Microsoft Office (Excel, Word, Outlook). Preferred: Master’s degree in HR or Business. Experience working in a decentralized HR environment. Familiarity with HR ticketing systems and shared service delivery models. Proven track record in leading or supporting process improvement initiatives. Ability to build trust and influence across all levels of an organization. What to Expect You’ll be joining a collaborative HR team dedicated to excellence in service delivery. This role is ideal for someone who enjoys solving problems, improving processes, and leading with empathy. Flexibility, attention to detail, and a proactive mindset will set you up for success. Apply now and help us shape a service-focused, people-first HR experience at Charter! We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO). #J-18808-Ljbffr Dormont Manufacturing Co