Collateral Loan Reviewer

Collateral Loan Reviewer I (Mortgage Assumptions Support)

Hybrid – Pensacola, FL (3 days onsite)

Schedule: Monday–Friday | 8:00 AM – 4:30 PM CST

About the Role

We’re seeking a detail-oriented, customer-focused professional to support members through the mortgage assumption and ownership transfer processes. This role blends high-volume phone support, document review, and compliance work, often helping members during important or sensitive life events.

What You’ll Do

• Handle 15–20+ inbound calls daily, plus outbound follow-ups
• Guide members through the mortgage assumption application process
• Respond to email inquiries and maintain accurate loan records
• Perform administrative tasks (ordering documents, system notes, follow-ups)
• Support processors/examiners by reviewing and validating files
• Track applications from initial contact through closing

Situations You’ll Support

• Assisting family members after a borrower’s passing
• Supporting divorce or ownership transfers
• Reviewing documentation for property and title changes
• These interactions require empathy, professionalism, and clear communication.

Document Review & Compliance

• Review legal/mortgage documents (deeds, trusts, POAs, probate filings)
• Validate ownership and Successor in Interest status
• Ensure compliance with regulatory and investor guidelines
• Identify discrepancies and maintain accurate documentation

What We’re Looking For Required:

• Strong phone and customer service skills
• Ability to multitask in a fast-paced, phone-driven environment
• High attention to detail and organization
• Comfortable being on the phone most of the day

What Makes You a Great Fit

• Empathetic and professional in sensitive situations
• Self-motivated, dependable, and detail-oriented
• Able to work independently while contributing to a team
• Strong communicator with a “go-getter” mindset

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

The pay range for this position is $27.65 - $27.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Pensacola,FL.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.