Case Management Resource Specialist

Summary Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources. Does this position require Patient Care? Yes Essential Functions Researches information on community social resources. Maintains files of brochures, information packets and applications for all types of community resources. Collaborates with social work staff and personnel from community agencies to obtain needed information. Assists in planning/implementing in-service presentations by and about community resources. Assesses patient/family understanding of available resources. Educates patients/families about appropriate resources and how to access them. Education High School Diploma or Equivalent required or Bachelor's Degree preferred Can this role accept experience in lieu of a degree? No Experience Healthcare related experience 1-3 years preferred Knowledge, Skills and Abilities Familiarity with medical terminology. Familiarity with community services/resources. Ability to maintain effective working relationships with patients/families. Knowledge of current community resources. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment. Excellent interpersonal skills. Excellent collaboration, customer service and advocacy skills. Excellent written and verbal communication skills. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasional (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Massachusetts General Hospital