Snow Sports Administrative Manager

Overview The Summit at Snoqualmie and Alpental is the Pacific Northwest's premier multi‑mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker‑Snoqualmie National Forest. A four‑season operating model includes a mountain bike park and one of the most accessible ski destinations in North America. Boyne Resorts is the largest family‑owned, independent mountain resort company in North America, guided by five core values: Long Term Thinking, Excellence in Execution, Attitude is Everything, Developing Great People, and Serve First. The Snow Sports Administrative Manager is the operational and analytical backbone of the Summit at Snoqualmie Snow Sports School, functioning as the business manager for the department. This role owns the data, systems, and administrative infrastructure that empower the leadership team to make informed decisions and drive school performance. Responsibilities Job duties may include, but are not limited to: Business Analytics & Reporting | Excellence · Long-Term Build and maintain performance reporting across revenue, product mix, enrollment, and labor‑to‑revenue ratios — delivering regular management packages that equip the Director and leadership team to evaluate school performance, measure progress against goals, and make strategic adjustments with confidence. Analyze guest participation trends, training metrics, and product performance with a long‑term lens, translating data into actionable recommendations that support decisions around program development, pricing, and scheduling season after season. Product Build & Systems Management | Excellence · Serve · Long-Term Lead all snow sports product build processes in collaboration with the Mountain Commerce team — ensuring every product is built accurately, on time, and aligned with school strategy so guests can be fully served from the moment they book. Partner with the Marketing team and school’s management team to ensure all communication campaigns are set up by product, creating a seamless guest experience at every touchpoint and empowering every channel to accurately represent what we offer. Payroll & HR Administration | Excellence · Develop · Long-Term Oversee payroll administration for the Snow Sports School and competitive services teams — establishing consistent daily and weekly routines across every base area so that accuracy is a built‑in standard, not an afterthought. Serve as the primary liaison with Human Resources and Payroll, partnering to build and maintain efficient processes for hiring, onboarding, records management, and separation that develop team members from their very first day and through every stage of their journey. Team Member Experience & Benefits | Develop · Serve · Attitude Own all team member benefit programs — including ski exchange letters and instructor certification reimbursements — ensuring timely, accurate distribution that reflects the school’s genuine commitment to developing and taking care of its people. Partner with the management team to design and implement processes — such as uniform distribution and collection — that create genuine ease for team members and reflect a service‑first attitude toward the people who make the guest experience possible. Leads | Develop · Serve · Excellence Serve as the primary Flaik and RTP resource for leads across all base areas — training them on systems, building their confidence in day‑to‑day platform management, and ensuring they are equipped to handle their line‑of‑business responsibilities independently and with excellence. Partner with leads to establish consistent payroll review routines at the line‑of‑business level — developing shared accountability so that daily payroll approval is a reliable, everyday practice regardless of who is on shift. Director Partnership & Strategic Support | Long‑Term · Excellence · Attitude Serve as a key operational partner to the Director — providing regular reporting on school performance, payroll, product build status, and HR activity so the Director has the information needed to make informed decisions at the department level. Collaborate with the Director on financial planning, accounts payable, and strategic administrative initiatives, approaching each project with attention to detail and a commitment to outcomes that support the long‑term health of the school. Qualifications What we are looking for: Profound working knowledge of the Summit at Snoqualmie Snow Sports School or a comparable school of similar scope and complexity. Expert working knowledge of Snow Sports internal and external systems including RTP, Flaik, iCIMS, UKG, Concur, and the Microsoft Office suite; familiarity with social media platforms and openness to emerging technologies that improve how we operate. Proven ability to build, interpret, and communicate analytical reporting that drives business decisions across revenue, labor, product performance, and guest experience. Proven ability to work independently with minimal supervision while maintaining high performance standards across multiple concurrent priorities. Adaptable and solutions‑oriented, with the ability to evolve with changing systems, processes, and organizational needs. Benefits The wage range for this positions is: from $30.00 - $37.00/hr Benefits include: health, dental, vision. Team member will accrue PTO and will earn 2 weeks or more in a 12 month period. All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff). All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year. Equal Opportunity Employer It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non‑merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings. #J-18808-Ljbffr Sugarloaf Mountain Corporation