Right of Way Agent

Hearns Real Estate Solutions (HRES) is seeking a full-time, exempt Right of Way Agent to be based in our Charlotte, NC office or surrounding field offices or remote. HRES firm specialize exclusively in land acquisition, relocation, and program management for public works projects implemented under the Uniform Relocation Act regulations. The Agent will provide counseling and advisory assistance to/for displacees throughout the right-of-way project lifecycle in support of the Project Manager (PM), Assistant Project Manager (APM) or members of the project team. The Agent may act as a specialist in the areas of Relocation, Acquisition or Property Management. This position requires a self-motivated individual with a unique combination of analytical skills, attention to detail and superb problem-solving skills with a positive can-do demeanor.

Minimum Requirements: ▪ Minimum of 2 year of Right of Way Acquisition experience. ▪ North Carolina Real Estate License. ▪ Must have utilized the Uniform Act and Division guidelines previously on a project. ▪ Excellent written and verbal communication skills. ▪ Demonstrated organizational, planning, and prioritization skills. ▪ Analytical, problem solving, and negotiation skills. ▪ Must be proficient with MS Office Suite, specifically Outlook, Word & Excel; SharePoint or equivalent and other electronic tools. ▪ Bachelor’s degree; OR ▪ Must have low level management and/or leadership experience ▪ Sales background a plus ▪ Customer service oriented ▪ Strong written and verbal communication skills ▪ Must be technologically proficient with Microsoft Office Suite ▪ Must be open to a flexible work schedule ▪ Must be willing to travel ▪ Must be detail oriented ▪ Demonstrates desire to work as part of a collaborative team ▪ Entrepreneurial and innovative spirit with a desire to succeed ▪ Valid Driver’s License

Preferred Requirements:

▪ Four-year degree at an accredited university or related experience.

Competencies

1. Excellent written and verbal communication skills.
2. Demonstrated organizational, planning, coordination, tracking, and prioritization skills.
3. Attention to detail and active listening skills.

Description Why choose a career with HRES?

▪ How did you get to school today? Did you drive a car or ride a bus? ▪ Have you ever considered how the highways you use are developed? ▪ Do you use a cell phone? ▪ Have you ever considered how cell towers are placed? ▪ When was the last time you flew on an airplane? ▪ Have you ever considered how airports are developed or expanded? ▪ Have you ever taken a subway or train for public transportation? ▪ How are they constructed and expanded? ▪ Do you use electricity to power your cell phone and computer? ▪ Have you ever considered how electricity is transmitted to your school or home?

You could have the opportunity to work for a company that makes these things happen. Did you know that the 5th Amendment to the U. S. Constitution guarantees that private property shall not be taken for public use without just compensation? We can train you to be part of building our country’s infrastructure while protecting the private property rights of those impacted by these projects.

Key Result Areas (KRA's): (Areas in which performance is measured and goals set)

1. Time Management
2. Productivity
3. Stakeholder Relationships
4. Professional Development
5. Communication
6. Quality

Key Result Areas (KRA's):

(Areas in which performance is measured and goals set)

Time Management

Productivity

Stakeholder Relationships

Professional Development

Communication

Quality

KRA #1:

Tasks-Activities – Demonstrated ability to set priorities, track details/data/information/activities and create/implement work & travel schedules and contribute to the organization moving forward.

Accountability (Goal) – Provide detailed account of organized tasks, schedule or checklist for each project to include timelines, priorities and potential challenges to meeting deliverables.

KRA #2:

Tasks-Activities – Demonstrates the ability to manage a minimum number of parcels to completion within the allotted timeframe as designated by the Assistant Project Manager, APM, or Project Manager, PM and Learning Plan. Agent must demonstrate an increase in their capacity to complete the minimum number of parcels over time.

Accountability (Goal) – An agent is expected to successfully manage and complete a minimum number of parcels at any given time as determined by the Assistant Project Manager or Project Manager. Must be able to utilize Parcel Suite software for accurate tracking.

KRA #3:

Tasks-Activities - Timelines: Be punctual and submit all deliverables according to schedule. Integrity: Always deal with internal and external clients with integrity, as it results an attitude of respect toward HRES team, the clients and their organization. Appearance: Maintain a professional appearance at all times to include HRES logo apparel or HRES name tag. Preparation: Agent should have working knowledge of HRES and the services we offer. Being prepared will dictate the overall success of HRES. Listening: Be an active listener in projects and meetings, Be aware of your body language, Maintain eye contact, Don’t Interrupt, Provide feedback and ask appropriate questions. Problem Solve: Help the client solve the problem, problem identification/analysis. Business Development: Agent is expected to forward all information that could potentially lead to a business opportunity to the APM or PM.

Accountability (Goal) – Agent must demonstrate the ability to represent HRES independently. Able to communicate with clients or perspective clients and have knowledge to help promote and cross sell HRES divisions. Able to work cooperatively and effectively with others to interpret and resolve problems. Anticipates, understands and responds to the needs of internal and external customers to meet or exceed their expectations. Takes the initiative to go above and beyond to assist where and when needed.

KRA #4:

Tasks-Activities – An agent must show initiative and take an active role in their own professional development by identifying development opportunities in their Performance Coaching Plan. Agents must share knowledge and take opportunities to mentor others to help with their professional development. Agents must learn and adapt quickly, take time to reflect, set goals, and seek regular feedback and support.

Accountability (Goal) – Continually progress toward or achievement of specific professional development goals, identified in Performance Coaching Plan, certifications, advanced degrees, or proficiency in new skill or knowledge areas.

KRA #5:

Tasks-Activities – The Agent is expected to communicate with the APM and/or PM by phone, email, or in person frequently to identify risks, opportunities, prioritize or delegate tasks or reassign parcels.

Accountability (Goal) – The agent is responsible for communicating risks, opportunities or schedule concerns with the Project Team in accordance with the Communication Plan implemented by the Project Manager.

KRA #6:

Tasks-Activities – Agents must consistently utilize the checklist or quality control document as directed by the APM or PM to ensure compliance.

Accountability (Goal) – Every parcel that the Agent submits must consistently pass the audit review process with minimal rework.

Work Environment This job operates in a professional office environment. This role uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to lift and/or move up to 10lbs.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Up to 75% Travel is required.

Expected Hours of Work This is a Full-Time position with some flexibility in hours. The employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and work 40 hours or more, if necessary, each week.

Additional Eligibility Qualifications

1. Must be proficient using multiple peripherals, including but not limited to, tablet, smartphone, laptop, printer, etc.

Work Authorization/Security Clearance Must be authorized to work in the United States.

Flexible work from home options available.