Technical Customer Service

Technical Customer Service

Sales

Burbank, CA, US

Full-Time/Regular

Technical Customer Service Representative NABCO | Customer Support Full-Time | $65k Base + Bonus + Growth Path

Pay, Schedule & Benefits

$65,000 base salary + Bonus 401(k) with company match Full medical, dental, and vision coverage starting Day 1 of employment 15 total PTO / sick days Full-time | MondayFriday In-person (Burbank, CA)

Why This Role Stands Out

No cold calling all inbound customer calls and emails Stable, structured call flow with established customers Clear path to grow into technical or operations roles Supportive team environment with hands-on training Company with 30+ years of continuous growth

What You'll Be Doing

Handle a high volume of inbound phone calls and emails from customers Serve as the primary point of contact for customer questions, orders, and support needs Provide basic technical guidance on electrical products (training provided) Assist customers with product identification, availability, and order placement Process customer orders accurately and ensure timely follow-up Resolve customer issues related to orders, products, or delivery Work with internal teams to ensure customer requests are completed correctly Maintain clear communication and documentation of all customer interactions Build strong customer relationships through responsiveness and reliability

What We're Looking For

Strong communication skills, especially over the phone Comfortable handling inbound calls throughout the day 1+ year of customer service, call center, or support experience preferred Ability to learn and explain technical products Detail-oriented and organized Able to thrive in a fast-paced, high-volume environment Reliable, team-oriented, and willing to learn

Desired (Not Required)

Electrical or industrial product experience Previous call center or customer support experience Bilingual abilities

About NABCO

NABCO is one of the largest electrical product suppliers in North America, with 13 distribution centers and over 1 million square feet of inventory. Since 1996, we've built a reputation for reliability, deep inventory, and strong customer service while continuing to expand into new markets.

Bottom Line

If you're looking for a steady, customer-focused role where you're helping people all day through phone and emailnot cold callingthis is a great long-term opportunity with room to grow.