Customer Service Representative

Job Description Job Description We are looking for a high-energy, empathetic Customer Service Representative (CSR) to be the face and voice of our clinic. As the first point of contact, you play a vital role in building client trust and ensuring a smooth, welcoming experience for both pets and their owners.
What You’ll Do
Client Relations: Greet clients warmly, manage check-ins/check-outs, and act as the liaison between pet owners and the medical team.
Communication Hub: Manage multi-line phones, respond to emails, and handle appointment reminders/follow-up calls.
Scheduling: Coordinate a complex medical calendar, prioritizing emergency triages while maintaining a steady flow of wellness exams.
Financial Services: Present estimates, explain treatment plans, and accurately process payments (Cash, Credit, CareCredit).
Pharmacy & Records: Coordinate prescription refill requests, update electronic medical records, and ensure all owner data is current.
What You Bring
Experience: 1–2 years of customer service experience (Veterinary or Medical front-office experience is a major plus).
Skills: Proficiency in practice management software (e.g., EzyVet, CornerStone, AVImark) and a "smiling" phone presence.
Soft Skills: High emotional intelligence to handle stressful situations (like medical emergencies) with calm and compassion.
Knowledge: Basic understanding of veterinary preventatives (flea/tick/heartworm) and common vaccinations is preferred.
The Perks
Competitive hourly pay with performance-based growth opportunities.
Significant personal pet care and product discounts.
Professional development: Training on veterinary terminology and front-office management.
A supportive, fast-paced team environment where you actually make a difference for animals.