Studio Manager

Benefits:

Employee discounts

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

The Program Manager is responsible for the day-to-day operations of a New Mom School studio, ensuring an exceptional experience for moms and babies while supporting the Franchise Partner in growing the business.

The Program Manager will work closely with the Franchise Partner to provide leadership within the studio. They must be comfortable with lead nurturing and sales follow-up, as these are essential to meeting studio performance goals. The role will require strong organizational skills, compassion, and a proactive mindset to manage classes, staff/experts, and customer service while driving enrollment through sales and community engagement.

Basic Qualifications

Passion for supporting new moms through the challenging postpartum phase

Compassionate

Detail-oriented

Strong organizational skills

Show professionalism in correspondence

Provide excellent customer service

Have a marketing mindset

Tech savvy

Openness to learning new software

Desire to grow with the company and perform the same duties for future locations

Nice to have: Minimum 1-2 years of social media management experience

Nice to have: Minimum of 2 years sales experience

Responsibilities

Class Management:

Schedule class start dates for all class series

Oversee and manage registrations

Assign pre-registered moms to future classes

Manage and update registration software

Provide customer service

Correspondence with clients, vendors, visiting experts

Create printed rosters and calendars for instructors and class members

Social Media:

Monitor private Facebook group and respond as necessary

Respond to messages via Facebook and Instagram

Comment on posts and stories that we are tagged in

Repost stories and posts we are tagged in

Visiting Experts:

Schedule visiting experts for all series

Send weekly reminders

Reschedule and move around as needed

Administrative:

Collect and approve invoices from instructors and experts

Ensure initiation of onboarding for new instructors and experts

Return email and phone inquiries daily (mostly email, occasional phone)

Manage the studio schedules for rental and collect payment

Coordinate donations in the community as needed

Deliver printed collateral to local partners and medical practices as needed

Outreach to potential sponsors and coordinate collection of gift bag items

Assemble gift bags (if applicable)

Sales:

Follow up on new leads daily (or at frequency based on work schedule) — respond within 24 hours via email, SMS, or phone.

Track and update Client Relationship Management (CRM - Momence) with lead status, notes, and follow-up dates.

As directed, support enrollment by explaining programs, pricing, and registration options to prospective families.

Support the studio in achieving enrollment and sales goals.

Participate in studio events, appointments, and community outreach to support enrollment.

Monitor weekly lead nurture campaigns — personalized emails, SMS check-ins, or invitations to events/tours.

Use CRM - Momence tool to collect missing lead data (due date, baby’s DOB, etc.) to better target communications.

Job Type

Part-time, approximately 10-20 hrs per week starting 2-3 months before studio opens (Opening target: October 2026), increasing to 30-40 hours per week once the studio is open (specific hours will have some flexibility during the week - let’s talk if you have scheduling needs!)

Compensation

Program Manager: $30/hr (quarterly bonus for achieving studio level sales goals)

Flexible work from home options available.