Janitorial Program Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Janitorial Program Manager is responsible for the strategic oversight, management, and optimization of our Janitorial Programs within a facilities portfolio. This role ensures the delivery of high-quality, cost-effective, and customer-focused soft services, with a heavy focus on Janitorial, that enhance the workplace experience and support the organization's objectives. The Program Manager will develop and implement Janitorial programs, manage vendor relationships, monitor performance, provide financial oversight and reporting, and drive continuous improvement. Responsibilities Program Development and Implementation Develop and implement comprehensive Janitorial and Waste Services Programs programs aligned with organizational goals and industry best practices. Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and monitor the effectiveness of assigned Programs. Create and maintain program documentation, including policies, procedures, and guidelines. Gain deep understanding of the Statement of Work (SOW) across the portfolio, ensuring expertise for operational teams. Vendor Management Manage relationships with Janitorial and Waste Services Programs vendors, ensuring contract compliance and service quality. Conduct regular vendor performance reviews and address any issues or concerns. Negotiate contracts and pricing with vendors to achieve cost savings and optimal value. Performance Monitoring and Reporting Monitor and analyze Janitorial and Waste Services Programs performance data to identify trends, issues, and opportunities for improvement. Prepare regular reports on program performance, including KPIs, SLAs, and cost metrics. Implement corrective actions and preventative measures to address performance gaps. Leverage the Computerized Maintenance Management System to track work orders, monitor real-time SLA adherence, and analyze cleaning performance data to drive continuous improvement. Customer Relationship Management Serve as the primary point of contact for Janitorial and Waste Services Programs-related inquiries and issues. Build and maintain strong relationships with internal stakeholders, understanding their needs and expectations. Conduct regular customer satisfaction surveys and use feedback to improve service delivery. Act as the primary liaison between Janitorial/Waste teams, Facilities teams, Food/Cafe operations, and Sustainability departments to define scope boundaries, manage service expectations, and resolve operational conflicts regarding shared spaces. Budget Management Develop and manage the Janitorial and Waste Services Programs budget, ensuring cost-effective resource allocation. Monitor expenses and identify opportunities for cost savings and efficiency improvements. Approve invoices and ensure accurate billing from vendors. Provide monthly reporting on financial variances, accruals, and drive quarterly re‑forecasts. Compliance and Risk Management Ensure compliance with all applicable laws, regulations, and company policies related to Janitorial and Waste Services Programs. Identify and mitigate risks associated with Janitorial and Waste Services Programs delivery. Implement and maintain safety and security protocols for IFM operations. Conduct quality control audits to ensure adherence to KPI/SLA requirements. Collaborate with Sustainability leads to monitor waste diversion metrics, manage trash corral capacity, and ensure site‑specific compliance with Zero Waste initiatives. Continuous Improvement Stay abreast of industry trends and best practices in janitorial and waste services management. Identify and implement opportunities for innovation and process improvement. Lead cross‑functional teams to drive continuous improvement initiatives. To apply you need to possess Bachelor's degree preferred in Facilities Management, Business Administration, or a related field. Soft Services / Janitorial experience a plus. 5+ years of experience in facilities management. Proven experience in program management, vendor management, and budget management. Strong knowledge of soft service operations. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite and facilities management software. Relevant certifications (e.g., CFM, FMP) are a plus. Proficient in using CMMS platforms (specifically Corrigo) for work order management, data-driven reporting, and vendor accountability. Proven track record of navigating complex stakeholder environments (e.g., coordinating between Janitorial, Food, and Sustainability teams). This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110,000.00 – 165,000.00 USD per year Location: On‑site –Mountain View, CA Personalized benefits that support personal well‑being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr Jones Lang LaSalle Incorporated