Manager, Facilities

Manager, Facilities

Position Information The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Primary Role The Manager, Facilities is responsible for leading and owning the day-to-day Facilities function at American Water's corporate headquarters in Camden, NJ, a ~250,000-square-foot Class A office building, with accountability for facilities operations, capital projects, and workplace services. This is a facilities management leadership role requiring independent decision-making, personnel leadership, stakeholder management, and regular interaction with senior executives. The Manager is accountable for operational and project outcomes and for proactively identifying and resolving issues that affect the workplace and business.

Key Accountabilities

• Operations & Execution Own day-to-day facilities operations, ensuring safe, compliant, and reliable building performance. Exercise independent judgment to resolve issues and maintain oversight of critical building systems. Develop and execute preventive maintenance plans for all building systems and equipment, ensuring reliability and effective asset management. Drive consistent service delivery and high-quality workplace experience.
• Project Management Lead capital and workplace projects, including renovations, relocations, buildouts, and FF&E, from planning through closeout. Manage multiple concurrent projects with accountability for scope, schedule, budget, and quality. Lead coordination across HR, IT, Security, Engineering, vendors, consultants, and other stakeholders.
• Financial & Asset Management Develop and manage operating and capital budgets, forecasts, and expenditures. Develop and execute a 3–5 year capital plan for building systems and assets. Monitor performance and identify cost and operational improvement opportunities.
• Team Leadership Lead Facilities staff, mailroom, print services, contractors, and other assigned resources. Set clear expectations, drive accountability, and develop team capabilities. Build a high-performing, responsive, service-oriented team.
• Vendor & Service Management Manage vendor relationships, performance, service quality, and costs. Hold vendors accountable for safety, contractual scope, and service-level expectations.
• Workplace Services Oversee mailroom, print production, café, fitness center, and other workplace amenities and services. Ensure efficient, professional service delivery that supports the employee workplace experience.
• Safety & Compliance Ensure compliance with applicable building codes, OSHA requirements, environmental regulations, and company standards. Support business continuity, emergency response, and life-safety preparedness. Promote a strong culture of safety and accountability.
• Continuous Improvement Drive cost savings, operational efficiency, sustainability, and standardization. Use data and performance metrics to identify issues, measure results, and improve operation

Knowledge/Skills Comprehensive knowledge of facilities management practices, including building operations, preventive maintenance, asset management, space planning, workplace services, and the operation of major building systems, including HVAC, electrical, plumbing, mechanical, fire/life-safety, and related infrastructure. Strong knowledge of capital project management, including project planning, budgeting, scheduling, construction/buildout coordination, furniture, fixtures and equipment (FF&E), commissioning, closeout, and management of contractors and consultants. Knowledge of financial and asset management principles, including operating and capital budgeting, forecasting, cost control, lifecycle planning, long-range capital planning, and evaluation of cost-saving opportunities. Working knowledge of applicable building codes, OSHA requirements, safety practices, environmental requirements, emergency preparedness, and business continuity considerations associated with operating a corporate facility. Knowledge of vendor and contract management practices, including scopes of work, service-level expectations, vendor performance, cost management, and contractor safety. Knowledge of workplace operations and employee services, including space utilization, relocations, mail/print services, amenities, and practices that support a safe, efficient, and professional workplace environment. Strong leadership and people management skills, with the ability to set expectations, delegate effectively, coach and develop employees, manage performance, build accountability, and lead internal staff and contracted resources. Strong project and program management skills, with the ability to manage multiple concurrent capital, maintenance, and workplace initiatives while maintaining accountability for scope, schedule, budget, quality, and completion. Strong operational judgment and problem-solving skills, with the ability to independently assess facility issues, establish priorities, make timely decisions, identify risks, and drive issues through resolution. Strong financial and analytical skills, including budgeting, forecasting, capital planning, cost analysis, performance measurement, and use of operational data and metrics to identify trends and improvement opportunities. Strong communication, interpersonal, and stakeholder-management skills, with the ability to effectively interact with employees at all levels, including senior executives, and coordinate across HR, IT, Security, Engineering, vendors, consultants, and other partners. Strong organization and execution skills, with demonstrated ability to establish processes, manage competing priorities, monitor commitments, maintain documentation, and ensure work is followed through to completion. Strong vendor management and negotiation skills, with the ability to establish expectations, evaluate performance, address service deficiencies, and manage vendors against contractual, safety, cost, and service requirements. Proficiency with business and facilities technology, including Microsoft Office applications and systems used for work orders, asset tracking, budgeting, project management, and facilities reporting.

Experience/Education Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. Relevant work experience may be considered in lieu of degree. 10+ years' experience with a bachelor's degree or 16+ years' experience without a bachelor's degree in property and/or facilities management preferably in a corporate office environment 5+ years' experience leading teams and delivering projects Travel Requirements 0-10%, based on business needs. Competencies Manages Complexity Ensures Accountability Directs Work Develops Talent Builds Effective Teams Balances Stakeholders