Digital Merchandising Operations Specialist

Job DescriptionAbout Kendra Scott  We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country. Position Overview:Own digital merchandising planning, execution, and optimization across key site experiences, ensuring content, navigation, and product presentation drive engagement, discovery, and conversion. This role blends executional ownership with performance analysis and testing, translating campaign strategy into high-quality site experiences across campaigns, launches, and promotions.Roles and ResponsibilitiesStrategic & Executional OwnershipSupport strategic planning and own execution, merchandising, QA, and optimizations for owned site experiencesExecute digital merchandising strategies across campaigns, product launches, and promotions, ensuring messaging and content align with external marketing for a seamless customer journeyContinuously optimize owned site experiences based on page performance, content engagement, and product sales trends, prioritizing discoverability for mobile customers Ensure content transitions smoothly between campaigns and evergreen states while maintaining accuracy and relevance across owned experiencesCreative & Campaign ManagementDevelop clear creative briefs and submit tickets (with wireframes when applicable) to support campaign executionPartner closely with Creative teams to refine and execute content aligned to brand and business objectivesQA all site experiences to ensure accuracy, consistency, and readiness ahead of launchesAlign execution to marketing calendars, promotional strategies, and go-to-market timelinesPerformance Analytics & OptimizationMonitor site performance daily and identify opportunities to improve engagement and conversionAnalyze performance trends and translate insights into actionable optimization strategiesSupport weekly business reporting and provide ad hoc analysis during key business periodsLead A/B testing initiatives to continuously improve site performanceShare insights cross-functionally to inform future planning and prioritizationCross-Functional CollaborationPartner with Brand, Creative, Merchandising, CRM, Paid Media, Digital Operations, and Analytics teams to deliver cohesive customer experiencesCollaborate with UX, Personalization, and Engineering partners to support testing, enhancements, and new feature rolloutsEnsure alignment across channels to create a seamless end-to-end customer journeyWhat Success Looks Like:Consistently delivers high-quality, error-free site experiences on timeDemonstrates a strong ownership mentality, taking initiative and responsibility for owned site experiences’ performance, not just executional tasksDrives measurable improvements in engagement, conversion, and revenue through daily optimizationsLeverages data and testing to inform decisions and continuously improve performanceBuilds strong cross-functional partnerships and communicates effectively with stakeholdersBalances brand storytelling with commercial objectives in all merchandising executionsQualifications:2–4+ years of experience in eCommerce, digital merchandising, or related fieldStrong analytical mindset with experience interpreting performance data and translating insights into actionExperience working within eCommerce platforms (e.g., Salesforce Commerce Cloud) strongly preferredHighly detail-oriented with strong organizational and project management skillsAbility to manage multiple priorities in a fast-paced environmentExcellent communication and collaboration skills, with the ability to work independently and across cross-functional teams Strong analytical skills with the ability to translate data into insights that inform revenue-driving decisions.Creative problem-solver with a proven ability to challenge existing strategies, analyze customer journeys, and implement innovative solutions that drive meaningful sales performance.Passion for retail, merchandising, and delivering exceptional customer experiencesWe are an equal opportunity employer and value diversity at our company. DivisionHome Office LocationCorporate Office Employees Position TypeFull Time Zip Code78756CityAustinStateTexas Workplace TypeOn-site Organizational LevelIC2- Specialist/Analyst : E - COMMERCE