Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR) – High Volume Call Center
Location: Lancaster, PA – Neffsville Plumbing & Heating
Schedule: Full-Time, In-Office (Not Remote) | Rotating evenings (not overnight) + day-shift weekends
Compensation: $16.00 – $18.00/hr

About Us
Neffsville Plumbing & Heating, part of the Master Trades Group, has been proudly serving the Lancaster community for years. As a trusted leader in plumbing, heating, and home services, we’re passionate about providing excellent customer experiences and creating long-term career opportunities for our team members.

Why Join Us?

• Competitive Healthcare, Dental, and Vision Plans
• 401(k) with Company Match
• Short- and Long-Term Disability
• Company-Paid Life Insurance
• Paid Time Off (PTO) & Paid Holidays
• Employee Assistance Program (EAP)
• Growth and advancement opportunities within a stable, expanding company

What You’ll Do

• Handle inbound customer calls and convert them into scheduled service appointments
• Make outbound calls to schedule and follow up with customers
• Conduct follow-up calls to ensure customer satisfaction
• Maintain accurate and timely customer records
• Communicate with dispatch and management to support smooth daily operations

What We’re Looking For

• 1-2 years of experience in a call center environment.
• Excellent verbal and written communication skills
• Positive, professional, and customer-focused demeanor
• Strong problem-solving, multitasking, and organizational abilities
• Self-motivated and team-oriented
• High school diploma or equivalent (Associate’s degree or higher a plus)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Neffsville Plumbing & Heating is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace for all employees.