Project Manager II

About Franke We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Foodservice Systems division is a world‑leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick‑service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. Summary The Project Manager II will manage all aspects of key projects including overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. Essential Duties and Responsibilities Manages day‑to‑day project development from initiation to completion; this will require discretion and ability to utilize independent judgement. Documents project scope. Tracks and reports project progress on a consistent and accurate basis. Organizes major project assignments in logical, cost effective, and measurable steps. Coordinates with Sales Management to provide consultation to customer. Recommends solutions, implementation, and deployment within project life‑cycle, as necessary. Acts as point‑of‑contact and subject matter expert on behalf of the company. Responsible for continuous improvement of overall project coordination and administration. Formulates, interprets, and/or implements standard operating procedures for the department. Follows general guidelines and standard operating procedures but has authority to deviate in the best interest of the company. Investigates and resolves issues on behalf of the customer and company. Coordinates cross‑functional activities. May find, qualify and hire subcontractors and vendors. Understands the bidding/estimating process and knows how to effectively negotiate with subcontractors and suppliers. Ensures 100% project execution and timely closure, achieves high customer satisfaction and maintains excellent customer relations. May train and mentor Project Managers, Subcontractors and Project Coordinators. Evaluates, and/or addresses deficiencies in the technical knowledge of the project management and sales team. Holds appropriate training and communication programs as needed. Acts as a mentor to Project Manager I and/or Customer Service Associates. May provide training following project deployment. Document lessons learned after project completion. Other duties as assigned. Reliable attendance is a must. Some travel may be necessary. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Computers – Knowledge of computer hardware and software, including applications and programming. Design – Knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models. Language Skills: Intermediate – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Basic – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to draw and interpret bar graphs. Reasoning Ability: Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills – Microsoft Word, Microsoft Excel, order processing systems, project management related systems. Other Knowledge/Skills – Attention to detail, problem solving, customer service, technical learning, time management, conflict management, process management, written communications, negotiating, organizational & multi‑tasking, knowledge of MEP trades from basic to advanced. Education and/or Experience Bachelor’s degree preferred, but not required. Three years’ prior related work experience. Or a combination of education and experience may be considered. Supervisory Responsibilities Does not supervise staff. Benefits Comprehensive benefits package (Health, Vision, Dental, and more) starting day 1. Free onsite clinic. Free life insurance. 401k match up to 4%. Paid time off and 11 holidays. Contact details For more information see: #J-18808-Ljbffr Franke Group