Customer Service Representative - Precious Metals

Customer Service Rep I - JFK Commodities

Pay Range: $22-$24 Hourly

About Brink's:

The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

Job Summary: The Customer Service Representative is responsible for building and maintaining a professional relationship with our Commodities storage and Precious Metals customers both international and domestic. The qualified candidate will be responsible for receiving and processing shipments from major customers, international affiliates relating to domestic and international commodities shipments and storage orders and will be responsible for effectively communicating this information/coordinating delivery with Brink's Incorporated, and domestic operations. In addition this position will be responsible for assisting the Commodities team in pick pack initiatives and support other operational departments of the division as necessary.

Key Responsibilities:

• Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
• Provide information for all precious metal services.
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• Improve the Customer friendliness and ease of use of Customer Facing Solutions.
• Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.

Minimum Qualifications:

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older

Preferred Qualifications:

• Excellent computer skills to include Microsoft Office applications
• Demonstrated record of achievement as a self-starter and team-player
• Excellent detail orientation and follow-up skills
• Bachelor's Degree

Professional Skills:

• Professional, positive demeanor.
• Excellent customer service.
• Excellent verbal and written communication skills
• Excellent interpersonal and analytical skills as well as working collaboratively with others
• Customer focused and able to multi task in a fast paced environment.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.