Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Team Leader

$57.75k

Project Renewal

Title: Team Leader Program: Ana's Place Men's Shelter
Salary: $57,749.87 Per Year

Program Description:
Ana's Place is a 108 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance abuse. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance. Additionally, psychiatric services are provided Monday through Friday, staffed by a psychiatrist, nurse practitioner, registered nurse, and a licensed practical nurse.

Essential Duties and Responsibilities:
The Team Leader, in conjunction with the Clinical Director and Program Director, is responsible for ensuring that clinical services meet regulatory requirements and standards of care. The Team Leader functions as Clinical Director when the Clinical Director is unavailable.

The essential duties of the Position include but are not limited to the following activities:
  • Direct supervision and clinical oversight for a small team of case managers.
  • Supervises the day-to-day delivery of direct services, including assessment, referral and linkage to services.
  • Schedule and participate in weekly team meetings to monitor and evaluate clients' status and progress with respect to treatment goals.
  • Ensure assessments, psycho-social evaluations and Independent Living Plans are prepared and followed.
  • Coordinate and monitor delivery of services by on site nurse and psychiatrist.
  • Review referral packages and conduct comprehensive interview and assessments to determine potential client's eligibility for program vacancies.
  • Coordinate new client intake procedures.
  • Assists in quality assurance activities to ensure service milestones and program performance goals are met.
  • Ensures accurate and up to date clinical documents are being maintained and that required data is inputted in a timely fashion into the AWARDS system
  • Responds to crisis in collaboration with the psychiatrist and nursing personnel and serve as point person to coordinate communication.
  • Full-time position
  • Performs all other duties as assigned by supervisor.
Qualifications:
  • Master's Degree in Social Work, NYS LMSW required
  • A minimum of four (4) years of experience working with homeless mentally ill adults or other special needs population.
  • Must have proven supervisory skills including at least two years of supervisory experience
  • Excellent oral, writing and listening skills
  • An ability to work independently and to initiate actions to support the efforts of the staff and the clients
  • An ability to relate with clients as well as all levels of staff
  • Knowledge of case management software as well as proficiency in Microsoft Office Suite
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Team Leader in New York, NY vacancy
  •  ...customers with confidence Keep records accurate and support daily office duties Help create a friendly environment for customers and team members Communicate clearly with the team to keep the day on track What we offer No experience required Full-time schedule (Monday... 
    Suggested
    Full time
    Work at office
    Shift work

    HC Solutions

    Brooklyn, NY
    22 hours ago
  •  ...Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3... 
    Suggested

    Umbrella BPO

    New York, NY
    4 days ago
  •  ...emphasis on communication skills and problem-solving abilities. You will lead discovery meetings, analyze customer data, and identify upsell opportunities. Join a dynamic team that offers flexibility for remote work and a competitive compensation package. #J-18808-Ljbffr... 
    Suggested
    Remote work

    Titan

    New York, NY
    4 days ago
  •  ...booking efficiency and customer retention. Collaboration & Coordination Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. Support internal communication to improve workflow efficiency and customer satisfaction. What... 
    Suggested
    Full time
    Remote work

    Pavago

    New York, NY
    4 days ago
  •  ...discovery to launch. The ideal candidate will manage detailed project plans, oversee onboarding tasks, and collaborate with technical teams to ensure success. This role requires 3-5 years in a customer-facing role within a B2B SaaS environment, strong organizational and... 
    Suggested
    Remote work

    Betty:AI

    New York, NY
    4 days ago
  • $49.55k - $82.31k

    Overview Salary Range: $49,549-$82,307 Position Summary The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors. The position is located...
    Temporary work
    Local area
    Overseas
    Flexible hours

    Yusen Logistics Co., Ltd.

    New York, NY
    22 hours ago
  • $19 - $20 per hour

     ...urgency and empathy Analyze and interpret delivery data to identify trends Execute workflows to meet SLAs Collaborate with internal teams to improve processes Qualifications: Bachelor's degree or equivalent work experience 2+ years project coordination experience (technology... 
    Contract work
    Work experience placement
    Remote work
    Weekend work

    Compunnel

    New York, NY
    4 days ago
  • Overview Looking for a computer literate person for the front counter of a VERY busy Auto Sales/Service Family Business. The right person for this job should have computer skills (Word, Excel, AllData preferred but will train), pleasant phone voice, able to multi-task,...

    StForeignAuto.com

    New York, NY
    2 days ago
  •  ...Intuition, Stanford) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we're expanding our customer success team to keep up with demand. Who you are You have 5+ years of experience in customer success, account management, or other client... 
    Work at office

    Point One Technologies

    New York, NY
    4 days ago
  •  ...Series A round and rapid customer adoption, we're expanding our GTM team to keep up with overwhelming demand. Who You Are You have...  ...-stage startup work; the person we hire is expected to become a leader and help form the company's vision and culture. Day in the... 

    Ritual Capital

    New York, NY
    3 days ago
  •  ...workflows, and AI-first experiences, we're empowering accounting teams to own the continuous window into companies' finances and...  ...operator who's already led a team and a number. Classic CS or AM leader from a peer SaaS who can name the number they moved and exactly... 

    Numeric

    New York, NY
    3 days ago
  •  ...ensure better care at a lower cost—delivering the highest value to those who need it most. A Customer Experience Lead will manage a team of 8–10 agents who deliver exceptional service to our Medicare Advantage members and providers. You will coach, manage performance,... 
    Full time
    Monday to Friday
    Flexible hours
    Shift work

    Dormont Manufacturing Company

    New York, NY
    1 day ago
  • A leading fintech company is seeking a Customer Success Manager to manage enterprise accounts. You will analyze performance data, identify growth opportunities, and build long-term customer relationships. The ideal candidate has over 5 years of experience in customer success...

    Justt Fintech Ltd.

    New York, NY
    22 hours ago
  •  ...including Granola, Ramp, Clay and Loom, and a growing network of ~10k leaders using Liftoff to connect the best people in their networks....  ...processes. The Opportunity Onboard leaders and hiring teams using Liftoff, and check in with them as they go. Provide a great... 

    Liftoff Inc

    New York, NY
    4 days ago
  • $300 per month

     ..., Amjad Masad, Clem Delangue and many other operators/technical leaders. "Basis is on the frontier of building production-grade, long-...  ...enterprise accounts directly while hiring, building, and leading the CS team. You'll write the CS playbook, own renewal performance, and... 
    Full time
    Work at office

    Basis AI

    New York, NY
    4 days ago
  •  ...support to determine patient eligibility for Medicaid. Responsibilities include overseeing accounts, reviewing applications, and managing team members for efficient processing. The ideal candidate must have a minimum Associates Degree, supervisory experience, and be... 

    Med-Metrix

    New York, NY
    22 hours ago
  •  ...more efficiently, and deliver better digital services to their communities. Customer Success is central to that mission. Our support team provides clear communication, dependable assistance, and timely resolution while delivering a concierge-level experience to the... 
    Full time
    Local area
    Remote work

    Town Web

    New York, NY
    4 days ago
  •  ...expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable...  ...and AI software consumption. This role requires a strong people leader who is equally comfortable coaching CSMs, stepping into customer... 
    Work experience placement
    Work at office
    Work from home

    nitra

    New York, NY
    1 day ago
  •  ...presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national... 
    Work at office
    Remote work

    Compass

    New York, NY
    3 days ago
  •  ...Hi! I’m Lisa, VP of Revenue and Operations at Castle, and I’m the hiring manager for this role. We’re a lean and intentional team (around 20, everyone’s an engineer except me, and maybe you) protecting some of the biggest brands in the world from account abuse. Many of... 
    Work at office
    Remote work
    Flexible hours

    F-Prime Capital

    New York, NY
    22 hours ago
  • $30k

     ...entire post‑sale customer experience, globally. Instants needs a leader who has seen this movie before – someone who has personally...  ...motion and replace firefighting with systems, standards, and a team that runs. Why Instant Instant is the world’s first AI‑powered marketing... 
    Live in
    Work at office
    3 days per week

    Instant Checkout Pty Ltd

    New York, NY
    22 hours ago
  •  ...Success Lead , you will be responsible for leading and running a sub-team of Customer Success Managers and/or Associates and leading the...  .... Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with... 
    Work at office
    Remote work
    Worldwide
    Flexible hours

    Smartly

    New York, NY
    1 day ago
  •  ...communicate roadblocks, and work effectively, even when operating under uncertainty What the job involves At Stellar, the Customer Success team serves as strategic partners to our Customers, which include health plans, major health systems, and other risk-bearing entities... 
    Work at office
    Remote work

    Stellar Health

    New York, NY
    22 hours ago
  •  ...Support Manager dedicated to enhancing customer experiences across SaaS products. This leadership role combines operational ownership and team management to address high-priority customer situations and guide team performance. The role requires extensive experience in... 
    Remote job

    Cordance Group

    New York, NY
    4 days ago
  •  ...processing on-chain transactions, and believes AI fundamentally changes how support organizations scale. You'll join a lean, high-caliber team with outsized impact on how this company operates as it enters its next phase of growth. Responsibilities Support Operations & Team... 
    Live in
    Work from home
    Monday to Thursday
    Shift work

    fun.xyz

    New York, NY
    5 days ago
  •  ...satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry...  ...(DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end—shaping solutions,... 
    Work at office
    Remote work
    Home office
    Flexible hours

    Capgemini

    New York, NY
    2 days ago
  • Topline Pro is hiring a Customer Support Team Manager in New York to lead and scale their Support function. You will oversee daily operations, improve customer support metrics, and develop a high-performing team. Ideal candidates will have extensive experience in customer... 

    Topline Pro

    New York, NY
    4 days ago
  • $90k

    A mental health organization is seeking a Customer Support Manager to oversee daily operations and lead a high-performing team in Henderson, NV. This role involves ensuring a consistent, high-quality customer experience and managing team productivity in a dynamic environment... 

    Serenity Mental Health Centers

    Brooklyn, NY
    4 days ago
  • MaziCTools is seeking a Customer Support Manager to join our team on a part-time remote basis. The ideal candidate will oversee our support operations, ensuring exceptional service delivery to our members. With a minimum of 7 years in customer service management and strong... 
    Remote job
    Part time

    MaziCTools

    New York, NY
    5 days ago
  • $60k - $80k

    A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience... 
    Remote job

    Empower

    New York, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Team Leader. Be the first to apply!