Jr. IT Support Specialist

About Us : Ocean Optics is a fast-paced high performing and high growth organization that was recently named one of Orlandos Best Places to work! Our people thrive in an inclusive innovative and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit

ABOUT THE OPPORTUNITY

At Ocean Optics we are seeking a motivated and technically curious Part-Time Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support responsible for diagnosing user issues performing initial troubleshooting and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office.

Key Responsibilities:

• Tier 1 Support & Troubleshooting

• • Serve as the first line of support for IT-related issues.
  • Communicate with users to gather details and clarify technical problems.
  • Perform basic diagnostics and resolve common hardware/software issues.
  • Escalate unresolved or complex issues to Tier 2 support teams.
  • Provide on-site hands-on support to Orlando office and manufacturing floor.
  • Assist with new hire device setup onboarding/offboarding and basic peripheral/printer support.
  • Flexibility to occasionally support urgent issues or planned maintenance outside normal business hours.

• User Request Management

• • Assist users with application access subscriptions and productivity tool optimization.
  • Track and manage solution requests and ensure timely follow-up.

• Emergency Response

• • Support the IT team in handling urgent or unexpected technical incidents in the Orlando office.
  • Coordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.
• Other duties as assigned.

ABOUT THE CANDIDATE

Qualifications & Skills:

• Education: Bachelors degree in Computer Science Information Technology or equivalent practical experience.

• Microsoft Certified (e.g. M365 Fundamentals Azure Fundamentals).

• 0 - 2 years of experience in IT support helpdesk or technical troubleshooting.

Technical Skills:

• Familiarity with Windows OS and Microsoft Office Suite.

• Basic understanding of networking concepts (LAN/WAN DHCP DNS).

• Knowledge of hardware components and troubleshooting steps.

Soft Skills:

• Strong problem-solving and communication skills.

• Ability to work independently and in a team environment.

• Willingness to learn and adapt to new technologies and processes.

ABOUT THE COMPANY

Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers OEMs and industrial customers alsodesigns and builds industrial-grade photonics systems for material inspection chemical identification and quality assurance.

At Ocean We Measure What Matters and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer cleaner and healthier. We have discovered refined and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience we are working within applications including biomedical semiconductors research & science industrial environmental food & agriculture and safety & security. We partner with customers to achieve ambitious goals leveraging the power of light for advancement in health safety and the environment.

With more than 200 employees worldwide including in the US Europe and Asia we leverage the wealth of knowledge from a diverse and multidisciplinary team which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc an international market leader in safety health and environmental technology.

ABOUT THE PERKS

Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also as a member of the Halma Group of companies () our employees enjoy excellent career development networking and advancement opportunities worldwide.

EQUAL OPPORTUNITY EMPLOYE

Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.

Required Experience:

Junior IC