Visitor Services Associate II

Job Description

Job Description

Are you passionate about creating exceptional visitor experiences? Join us as a Visitor Services Associate II at The James Museum, where you'll be a crucial part of our front-line team delivering outstanding service. This role offers the stability of full-time hours, comprehensive benefits, and the rewarding chance to connect with visitors daily in a culturally enriching environment.

Why Join Us?

As a Visitor Services Associate II, you'll enjoy:

• A full-time position with consistent hours
• Comprehensive benefits package, including health and retirement options
• Paid time off
• A chance to work with a friendly and welcoming team

Primary Responsibilities

• Be the welcoming face for all museum visitors, members, and guests, creating a positive, memorable experience.
• Engage visitors by providing information on the museum’s building, exhibitions, history, membership options, and upcoming events.
• Maintain a safe environment by following and enforcing museum security protocols and gallery rules.
• Assist in daily operations, such as opening and closing procedures, and provide support for special events outside of regular hours.
• Offer dependable support to the onsite Visitor Services Manager as needed.

What We’re Looking For

• Strong communication and interpersonal skills, with a genuine passion for customer service.
• Ability to use sound judgment, think critically, and resolve issues independently.
• A background in customer service or a similar field is a plus.
• Flexibility to work weekends, holidays, and evenings to meet museum needs.
• Ability to stand and move around the museum’s public spaces for extended periods (accommodations available for qualified individuals).

Educational Requirements

• High School Diploma (some college preferred).

If you’re excited to bring your enthusiasm for arts and culture to a full-time role with great benefits, we’d love to hear from you. Apply today and help us create a memorable experience for every visitor at The James Museum!

About the Museum The James Museum of Western & Wildlife Art opened in 2018 to house and share the collections of Tom and Mary James. The museum is an architectural landmark, taking inspiration from the mesas and canyons of the Southwestern United States. More than 400 works of art including sculpture, paintings, and jewelry are on view in the museum’s 26,000 square feet of galleries. The museum engages the community through programs and educational opportunities that bring our history to life and amplify voices that are not often at the forefront of mainstream Western art. The James Museum is located in the heart of downtown St. Petersburg, a community with a thriving arts scene, on Florida’s Gulf Coast.