Business Office Assistant

Business Office AssistantSt. Petersburg Oral Surgery, a Heartland Dental Supported Practice and a "Growing Patient-Focused Doctor Office" is looking for a Full-Time Experienced Business Office Assistant to join our team. Supporting our front office as a Business Office Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.About Join St. Petersburg Oral Surgery:St. Petersburg Oral Surgery, like each Heartland Dental supported office, is unique to the community and the patients they serve.Join an 8-person team that will thrive on collaboration, communication and communityOffice Location: 7135 Dr. Martin Luther King, Suite N, St. Petersburg, FL 33702Expected Full-Time Work Schedule/Hours: Monday-Friday, 7:30am-4:30pm. Hours Subject to ChangeFun Facts About St. Petersburg Oral Surgery:*We Celebrate Successes of All Sizes*Birthdays & Work Anniversaries Matter*Team Outings Keep Us Connected*We Give Back to the CommunityMore about the role:Greet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialRequired Education, Qualifications & Experience:High School Diploma/GED2 Years of Dental Office work experienceExtensive Treatment Planning experienceStrong understanding of Insurance GuidelinesInsurance Verification experienceDentrix or other dental software experiencePreferred Experience:Insurance billing, accounts receivable, and collections experienceWorking knowledge of dental procedures and terminologyMicrosoft Office Suite experienceTeam & Culture Fit:Collaborative team player who thrives in supportive, family-like environmentsDedicated, dependable with a positive attitude and service-oriented mindsetBusiness & Professional Skills:Experience working in a fast-paced and customer-centric environmentStrong communication, organization, and multitasking abilitiesAdaptable to changing workflows and team dynamicsDetail-oriented with a proactive approach to problem-solvingExcellent communication, organizational, and multi-tasking skillsCompliance & Confidentiality:The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.Physical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearTB Test Requirements:As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.