Junior Implementation Engineer

Role Description

We’re looking for a junior engineer to join the implementation team and help build and deploy AI agents for our mid-market customers. You’ll work alongside a senior implementation engineer, learning the Lua platform and contributing to live customer projects from your first week. This is an apprentice-track role with a clear growth path. You’ll start with structured work and grow into owning full implementations within 6 months.

• Build agent skills and tools in TypeScript using the Lua CLI — the functions that let agents take real actions like API calls, data lookups, and webhook triggers.
• Set up and configure agent environments: sandbox for development, production for live deployments.
• Configure and manage client knowledge bases — the information agents use to answer questions and follow business rules.
• Run QA and testing cycles before deployment — test across channels (WhatsApp, web, Slack) and flag issues.
• Support the senior engineer on active implementations across the full build lifecycle.
• Write and maintain technical documentation for each implementation.

Qualifications

• 1–2 years writing code — professional experience, bootcamp, side projects, or university projects. You need to be comfortable in TypeScript or JavaScript.
• Familiarity with REST APIs, JSON, and basic web architecture.
• You know what an endpoint is and how to test with Postman or similar.
• A fast learner who figures things out by doing, not by waiting for instructions. The platform, CLI, and agent architecture will all be new.
• Strong written communication — you’ll be in Slack daily, writing updates, flagging blockers, and documenting your work.
• Reliable. When you say something is done and tested, it needs to actually be done and tested.
• Fluent in Arabic and English.

Requirements

• Experience with any chatbot or conversational AI platform.
• Familiarity with WhatsApp Business API, Slack API, or similar messaging platforms.
• Comfortable with Git, GitHub, and CLI tooling.
• Previous remote work experience.

Growth Path

• Months 1–3: Support builds, learn the platform, follow the runbook, handle structured work.
• Months 3–6: Own specific integrations within an implementation. Run client test sessions.
• Months 6–12: Own an implementation end-to-end. Client-facing. Responsible for time-to-value on your accounts.

Benefits

• Fully remote — work from anywhere. Team spans UK, Africa, MENA, and Asia.
• Small team, massive ownership. No bureaucracy. Ship and iterate.
• Direct access to the founding team. Your work is visible and impactful from day one.
• A platform that’s actually in production with real customers — not a pre-product startup.