Outbound Operations Manager

About Thrive Market Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000 members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

THE ROLE

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

SCHEDULE

Must be flexible to adjust the schedule around our mission of making healthy, sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Member's First focus for established time periods. Responsibilities Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information Implement engagement and fulfillment strategies to motivate employees and align them with operational goals Maintain performance standards and consistent processes to guarantee reliable services Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics Provide coaching and development opportunities to supervisors and employees to enhance performance Oversee productivity hours and manage payroll functions to ensure efficient operations Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs Analyze performance reports to identify areas for improvement and provide coaching to supervisors Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues Drives the development of supervisors and Thrivers Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values Consistently coaches and develops supervisors to enhance member experience and fulfillment operations Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process Qualifications Bachelor's degree in business, logistics, supply chain management, or a related field is preferred High School diploma or equivalent Excellent written and verbal communication that is clear, concise, and polished Highest levels of integrity and ethics Dedicated to quality and high standards; Supportive of values Must be proficient in using G-Suite applications Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump) Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving Proven ability to quickly adapt and drive the right results using data Benefits Comprehensive health benefits (medical, dental, vision, life, and disability) Competitive pay + equity 401k match Multiple work schedules available Opportunities for advancement. We have programs that will start you on a path and train you along the way Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform Free Thrive Market membership and discount on private-label products Casual atmosphere and great people to work with We’re a community of more than 1,000,000 members who share a belief that it should be easy to find better products, support better brands, make better choices, and build a better world in the process. EEO Statement Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer. At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree! Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment. If you need assistance or accommodation due to a disability, please email us at View email address on click.appcast.io and we’ll be happy to assist you. Job Information Compensation Description - The starting salary range for this position is between $85K - $100K Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors. Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, Relocation Assistance, and more! #J-18808-Ljbffr Thrive Market