Front Desk/ Patient Care Coordinator

Company Description

The Injury Preventer LLC is East Rutherford’s premier 1-on-1 physical therapy center, voted Bergen’s Best for its personalized, doctor-led care. Moving away from the traditional "factory" clinic model, every patient receives undivided, hands-on attention from a Doctor of Physical Therapy focused on performance optimization, injury prevention, targeted recovery, and relief for low back, neck, and joint pain. Operating on a premium, non-contracted (cash-based / out-of-network) model while assisting patients with major out-of-network insurance plans, we deliver elite treatment tailored to high-level athletes, weekend fitness enthusiasts, busy professionals, and corporate wellness partners.

We are seeking an energetic, creative, and customer-focused Front Desk / Patient Care Coordinator to serve as our "Director of First Impressions", manage our clinic’s day-to-day patient journey, and support our digital content and community growth. In this role, you will seamlessly blend 5-star customer service with digital marketing support, ensuring every patient has an exceptional experience.

Key Responsibilities:

• Patient Experience & Inbound Onboarding: Serve as our primary point of contact. Lead initial phone consultations using our 5-Point System to validate caller needs, explain our premium 1-on-1 model, address financial questions, and schedule consultations. Greet patients warmly and manage digital intake paperwork.
• Social Media & Content Creation: Film, edit, and post engaging short-form video content (Reels/TikToks/Shorts) featuring Dr. Cosimo Carrieri and Dr. Werner. Manage our social media calendar, write captions, interact with comments/DMs, and drive local digital brand awareness.
• Community Outreach & Business Growth: Proactively connect with local physician offices, sports clubs, CrossFit gyms, running groups, corporate HR heads, and municipalities to set up partnership events and wellness workshops. Run patient reactivation campaigns.
• Insurance Verification & Prior Authorizations: Conduct deep-dive out-of-network insurance benefit checks and utilize therapist clinical notes alongside AI tools (like Google Gemini) to compile and submit documentation for Carelon prior authorizations.
• Clinic Operations & Executive Support: Manage clinic schedules, input Stride EMR data, process payments/check deposits, perform End-of-Day audits, and ensure a tidy, welcoming clinic atmosphere.

• Communication Excellence: Candidates should possess strong Communication skills to interact effectively with patients, team members, and online audiences.
• Organization & Detail: Strong organizational skills, attention to detail.
• In-Office Attendance: Ability to work in office 5 days a week in East Rutherford, NJ.
• Training & Schedule Alignment: Comfortable starting at 30 hours/week for the 3-month training period before stepping into the full-time salaried role.
• Value Pitching & Phone Confidence: Comfortable explaining our premium self-pay model and out-of-network insurance benefits with total transparency and confidence.
• Social Media & Video Skills: Hands-on experience with mobile video capture, basic video editing apps (CapCut, Canva, Instagram Reels, TikTok), and digital content management.
• Outreach & Networking Mindset: Comfortable making outbound calls and building relationships with local business owners, healthcare providers, and community leaders.
• Tech-Savvy Operations: Familiarity with modern office tools (Google Workspace), EMR or CRM software, and willingness to learn AI administrative workflows.

• Schedule: 5 days a week in office.
• Training Phase: Starts at 30 hours per week (Part-Time) for an initial 3-month training period.
• Full-Time Transition: Moves to 40 hours per week (Full-Time) following the successful completion of the 3-month training period.
• Full-Time Compensation: $50,000 – $60,000 / year base salary upon full-time transition