Customer Service Manager

Services Experience Manager - Burbank CA Best Buy Burbank, CA (91502) 4 DAYS AGO Full Time | Part Time As the Retail Services Experience Manager, you’ll oversee the day‑to‑day leadership duties related to Geek Squad services within your micro‑market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management. What you’ll do Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences. Provide work direction, ongoing training, career development and performance management to your Geek Squad agents and supervisors across the micro‑market. Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results. Coach and develop leaders and Geek Squad agents to meet or exceed their role expectations and support their career goals. Drive revenue and operating income growth by tailoring your leadership to each location’s needs. Qualifications 2 years of experience as a supervisor or manager in business, military or related fields. 2 years of experience in sales, customer service or consumer electronics repair. 1 year of experience managing and reviewing operational expenses and revenue. Preferred qualifications Inventory control and/or technology repair experience. Benefits Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Best Buy is an equal opportunity employer. #J-18808-Ljbffr