Premium Runner | Part-Time | Vanderbilt University Athletics

Premium Runner | Part-Time | Vanderbilt University Athletics

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premium Runner is charged with the accurate and timely delivery of all orders and providing support to suites and the team of front-line service associates. The employee must maintain excellent attendance and be available to work an event-driven schedule, including nights and weekends per business needs.

This role pays an hourly rate of $15.00-$18.00

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until September 11, 2026.

Responsibilities

• Works collaboratively to ensure the overall successful operation of the department.
• Takes direction from the suites manager or suites supervisor for game day responsibilities.
• Participates in the pre-game huddles.
• Supports a hospitable environment by greeting guests throughout the stadium.
• Verifies and transports hot boxes and speed racks from/to the kitchen and pantry.
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations.
• Provides quick and attentive follow-up for any delivery errors.
• Assists with keeping the pantry inventory in order.
• Assists with keeping the pantry clean throughout the day.
• Retrieves serviceware from suites for return to the kitchen throughout the day as directed.
• Completes opening and closing side work as assigned.
• Assists with the breakdown of assigned locations at the end of the event.
• Thoroughly cleans and assists with the breakdown of the pantry at the end of the day.
• Checks out with the pantry supervisor and/or lead runner at the end of the day.
• Performs other duties as assigned.
• Serves as a resource for guest requests, questions, or concerns.
• Assists with pre-game day preparation as needed.

Qualifications

• Ability to work as part of a team with all associates, management, and stadium departments.
• Excellent guest service skills and ability to adhere to service standards.
• Ability to complete all required training sessions.
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment.
• Ability to follow job procedures and supervisor instructions.
• Ability to lift, carry, and pull heavy objects as needed.
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack.
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season.
• May be exposed to large crowds and confined areas.
• Frequently working in a window-less environment.
• Ability to obtain and possess a valid SNHD food handling card, alcohol awareness, or equivalent.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.