Director, Content Design, Core Card Experiences

Role Expectations As a content design director on the Core card Experiences team, you’ll leverage your exceptional content design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with our design and research teams and Product and Tech leadership and apply your expertise to elevating the quality and maturity of the design practice at Capital One. Additionally, you will lead the charge in collaborating with Research to use quantitative and qualitative testing to ensure our content meets the needs of all users. Here are some of the expected competencies for this role: Content Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One Leadership: Provide guidance, direction and mentorship to other design roles, such as content design, UI/UX design, research, operations, design strategy and service design and lead complex projects, directing the work of junior designers Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service bold technological solutions, data destinations and efficiency Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact. Basic Qualifications At least 8 years of experience in a content design, strategy, or UX writing Preferred Qualifications 10+ years of experience in a content design, strategy or UX writing 8+ years of experience working with and contributing to an existing design system Experience in a design toolkit that spans content design, product design, service design and design strategy Experience leading high-impact, highly complex projects from strategy through delivery to market Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions Expertise with design and prototyping tools such as Figma Track record of effectively guiding, mentoring, growing and inspiring design teams Proficiency in business case development, grounding product and user experience decisions to business value Exceptional written and verbal communication skills Exceptional interpersonal skills and relationship building across complex organizations At this time, Capital One will not sponsor a new applicant for employment authorization for this position. McLean, VA: $230,400 - $263,000 for Director, Design New York, NY: $251,400 - $286,900 for Director, Design This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One National Association