Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience & Insights Manager

Keolis Commuter Services

Keolis Commuter Services is seeking a Customer Experience Analyst to manage the Voice of Customer program, administer surveys, and analyze feedback to identify indicators of satisfaction and service issues. You will produce regular reports for leadership and work with multiple teams to implement improvement initiatives, contributing to a positive rider experience and timely project delivery. #J-18808-Ljbffr Keolis Commuter Services

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience & Insights Manager in New York, NY vacancy
  • Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead and optimize customer feedback initiatives. This role focuses on qualitative...  ..., ensuring effective collaboration to enhance customer experience strategies. Ideal candidates will have 6-8 years of... 
    Suggested

    Bloomingdale's

    New York, NY
    5 days ago
  • $112,000 - $181,000 per day

     ...DESCRIPTIONThis is a Series A AI-native employee management platform that runs itself payroll,...  ...upstream before they ever surface to a customer. Backed by $25M from Sound Ventures, Y...  ...person who decides what great customer experience looks like, builds the team to deliver... 
    Suggested

    Affinity Executive Search

    New York, NY
    2 days ago
  •  ...Banking team is focused on managing the Affluent business and innovating...  ...competitive and dynamic customer segment. It is critical that...  ...and seamless customer experiences.As a Client Experience Senior...  ...framework and process to distill insights from quantitative and... 
    Suggested

    JP Morgan Chase

    New York, NY
    2 days ago
  • $135k - $167k

     ...Hover's Inbound Customer Experience Team Leadership OpportunityHover's Inbound Customer Experience team is one of the company's most consistently...  ...80% of inbound conversations on every channel. You'll manage the day-to-day health of the outsourced operation hands-on,... 
    Suggested
    Full time
    Work at office
    Local area
    Flexible hours
    Shift work

    Almaz Capital

    New York, NY
    1 day ago
  •  ...CX Project Manager We are seeking a highly organized and customer-focused CX Project Manager to support the delivery and...  ...of a high-impact customer experience (CX) program within a Fortune 50...  ...ensuring timely delivery of CX insights and improvements. Working closely... 
    Suggested

    OGC Global

    New York, NY
    4 days ago
  • $50 - $60 per hour

     ...We are seeking an experienced Project Manager / Product Owner. This role is primarily...  ...Qualifications Minimum of 3 years of experience in Project Management, Product Ownership...  ...both technical and business audiences Customer-focused mindset with experience in... 
    Hourly pay
    Long term contract
    Temporary work
    For contractors

    Aquent

    New York, NY
    11 hours ago
  • $250k

     ...000,00 - $500 000,00Category: Product Management and Development, ExecutiveCompany: CitiCiti...  ...the United States, serving millions of customers across a broad portfolio of branded, co...  ...card products. The Digital & Client Experience (DCX) team sits at the heart of Citi's... 
    Full time
    Temporary work

    Citigroup

    New York, NY
    3 days ago
  •  ...Head of Client Experience About the Company Travel company delivering exceptional experiences...  ...Experience with a strong background in customer-facing leadership to spearhead the...  ...record in leading service operations, managing escalated customer concerns, and a strong... 
    Remote work

    Confidential

    New York, NY
    4 days ago
  • Sauce, Inc. is seeking a seasoned Director of Customer Experience to own the full client journey—from onboarding through support and retention—working with Product and Sales to shape what we build and how we sell it. Based in NYC, this role reports to the CEO and requires... 
    3 days per week

    Sauce, Inc.

    New York, NY
    4 days ago
  • NORY, based in New York, is looking for a Customer Experience & Community Director. This role involves building long-term relationships with...  ...support team to enhance program quality through data-driven insights. The ideal candidate will have over 5 years of experience in... 

    NORY

    New York, NY
    4 days ago
  • $320k - $365k

     ...meaningful results for our customers. Joining the Sales team also...  ...-sale revenue outcomes Experience across more than one motion...  ...Best - raises the bar; builds managers as force multipliers....  ...Semrush delivers AI-driven insights across GEO, SEO, Agentic Search... 
    Temporary work
    Local area
    Remote work
    Flexible hours

    Semrush Inc.

    New York, NY
    2 hours ago
  • $275k - $330k

     ...they belong. Whether you’ve got deep experience in commercial real estate, skilled...  ...job involves:The Global Head of Customer Experience, Property Management, leads JLL's property management...  ...qualifications to generate valuable insights about how your unique profile... 
    Full time
    Local area
    Remote work
    Worldwide

    Jones Lang LaSalle

    New York, NY
    4 days ago
  • $27.7 per hour

    Customer Experience Manager (Brand) - Victoria's Secret - Atlantic Terminal - Brooklyn, NY Join to apply for the Customer Experience Manager (Brand...  ...loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results... 
    Local area
    Immediate start
    Flexible hours
    Night shift
    Weekend work

    Victoria’s Secret & Co.

    New York, NY
    1 day ago
  •  ...explore new frontiers, create unforgettable experiences, and build a legacy that inspires...  .... You'll be the chief architect of our customer support and platform integrity infrastructure...  ...and support vendor landscape (case management and enforcement platforms, bot and... 
    Relocation package
    Flexible hours

    Mrbeastyoutube

    New York, NY
    1 day ago
  • HHAeXchange is seeking a Director of Customer Experience to own AI-powered, automated engagement across the customer base. You will design systems from onboarding to risk intervention, lead a team, and actively build tooling and data workflows in a hybrid NYC environment... 

    HHAeXchange

    New York, NY
    1 day ago
  •  ...to crafting intuitive user experiences, we are pushing boundaries every...  ..., data-obsessed Director of Customer Experience to lead and...  ...functionally to embed customer insights into decisions across the organization...  ...level standards, workforce management practices, scheduling,... 
    Temporary work
    Remote work
    Flexible hours

    Embedded Shishya

    New York, NY
    5 days ago
  • $95k - $150k

    RADAR seeks a Senior Manager of Customer Experience in New York, NY. This role focuses on leading a team to support the implementation and adoption of RADAR’s technology in retail environments. Responsibilities include managing customer relationships, driving operational... 

    RADAR

    New York, NY
    4 days ago
  • $155k - $220k

     ...environments, stay close to customers and the work, and build systems...  ...for a Director of Customer Experience to build and lead the...  ...a team of Technical Account Managers and Customer Experience Managers...  ...usage patterns into actionable insights for product and engineering.... 
    Work at office
    Work from home
    Flexible hours
    2 days per week

    Lightning AI

    New York, NY
    2 days ago
  •  ...high-growth technology company transforming how businesses manage customer engagement and operational workflows. Backed by experienced...  ...businesses. They are looking for an experienced Director of Customer Experience to lead the next evolution of their customer organization.... 

    Salt Digital Recruitment

    New York, NY
    3 days ago
  • $170k - $180k

    HHAeXchange is hiring a Director of Customer Experience in New York City for a hybrid role. Lead the design and execution of an AI-powered engagement model to drive product adoption at scale across customers and products. You will own the strategy and be hands-on with tooling... 

    Socket.dev

    New York, NY
    4 days ago
  • Tiffany & Co. in New York seeks a Director of Client Experience - The Landmark to elevate the client journey across luxury hospitality, ambassadors, and art & culture. You will lead a high-performing team, set service standards, and drive emotional, memorable experiences... 

    Tiffany & Co.

    New York, NY
    1 day ago
  •  ...team! What’s the role? Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring customer insights, journey optimization, and satisfaction...  ...culture across all functions. Customer Journey Management Map and continuously refine end-to-end... 
    Local area

    Socket.dev

    New York, NY
    4 days ago
  • Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback initiatives...  ...responsible for delivering actionable insights through research and managing...  ...The ideal candidate has 6-8 years of experience in customer research, proficiency in... 

    Bloomingdale's

    New York, NY
    4 days ago
  • Citarella - The Ultimate Gourmet Market is seeking a Customer Service Operations Manager. This role involves overseeing the Customer Service department...  ...skills and a focus on delivering high-end customer experiences. Responsibilities include developing department... 
    Work at office

    Citarella - The Ultimate Gourmet Market

    New York, NY
    3 days ago
  •  ...deeply about delivering value for customers, improving a little bit every day, and using data and insight—not guesswork—to guide...  ...seasoned Director of Customer Experience — an experienced operator who...  ...single CX function, build and manage regional teams and their managers... 
    Work at office
    Local area
    Flexible hours

    Sauce

    New York, NY
    2 days ago
  • T-Mobile is seeking a Customer Experience Lead to measure and analyze customer experiences to guide organizational strategies. This role involves designing comprehensive measurement frameworks, mentoring teams, and collaborating with cross-functional partners to enhance... 

    T-Mobile

    New York, NY
    1 day ago
  • Lightning AI in New York City is seeking a Director of Customer Experience to build and lead the team delivering value to customers across onboarding...  ...the CX function, guiding a global team of Technical Account Managers and Customer Experience Managers while aligning with product... 

    Lightning AI

    New York, NY
    3 days ago
  • $132k - $163k

     ...and a shared commitment to serving our customers, communities, and each other. We believe...  ...Why Hover wants you Hover's Customer Experience team is at an inflection point. We've built...  ..., data structures, knowledge management, integrations, evaluations, etc. Deep... 
    Full time
    For contractors
    Work at office
    Local area
    Flexible hours

    3M HEALTHCARE

    New York, NY
    3 days ago
  • Premier Nutrition is seeking a Customer Development & Insights Manager for Costco (West Coast Region). This remote role focuses on building customer-centric insights, forecast-driven planning, and cross-functional collaboration with Sales, Marketing, and Finance to drive... 
    Remote job

    Premier Nutrition

    New York, NY
    1 day ago
  • $219.73k - $323.13k

    Cboe Data Vantage is seeking an individual to lead our global Client Experience function. This high‑visibility leadership role is responsible for building a best‑in‑class relationship management organization. You will own the post‑sale client relationship across a global... 
    Contract work
    Work at office
    Immediate start

    Cedar Cares, Inc

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience & Insights Manager. Be the first to apply!