Customer Experience & Insights Manager
Keolis Commuter Services
Keolis Commuter Services is seeking a Customer Experience Analyst to manage the Voice of Customer program, administer surveys, and analyze feedback to identify indicators of satisfaction and service issues. You will produce regular reports for leadership and work with multiple teams to implement improvement initiatives, contributing to a positive rider experience and timely project delivery. #J-18808-Ljbffr Keolis Commuter Services
- Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead and optimize customer feedback initiatives. This role focuses on qualitative... ..., ensuring effective collaboration to enhance customer experience strategies. Ideal candidates will have 6-8 years of...Suggested
$112,000 - $181,000 per day
...DESCRIPTIONThis is a Series A AI-native employee management platform that runs itself payroll,... ...upstream before they ever surface to a customer. Backed by $25M from Sound Ventures, Y... ...person who decides what great customer experience looks like, builds the team to deliver...Suggested- ...Banking team is focused on managing the Affluent business and innovating... ...competitive and dynamic customer segment. It is critical that... ...and seamless customer experiences.As a Client Experience Senior... ...framework and process to distill insights from quantitative and...Suggested
$135k - $167k
...Hover's Inbound Customer Experience Team Leadership OpportunityHover's Inbound Customer Experience team is one of the company's most consistently... ...80% of inbound conversations on every channel. You'll manage the day-to-day health of the outsourced operation hands-on,...SuggestedFull timeWork at officeLocal areaFlexible hoursShift work- ...CX Project Manager We are seeking a highly organized and customer-focused CX Project Manager to support the delivery and... ...of a high-impact customer experience (CX) program within a Fortune 50... ...ensuring timely delivery of CX insights and improvements. Working closely...Suggested
$50 - $60 per hour
...We are seeking an experienced Project Manager / Product Owner. This role is primarily... ...Qualifications Minimum of 3 years of experience in Project Management, Product Ownership... ...both technical and business audiences Customer-focused mindset with experience in...Hourly payLong term contractTemporary workFor contractors$250k
...000,00 - $500 000,00Category: Product Management and Development, ExecutiveCompany: CitiCiti... ...the United States, serving millions of customers across a broad portfolio of branded, co... ...card products. The Digital & Client Experience (DCX) team sits at the heart of Citi's...Full timeTemporary work- ...Head of Client Experience About the Company Travel company delivering exceptional experiences... ...Experience with a strong background in customer-facing leadership to spearhead the... ...record in leading service operations, managing escalated customer concerns, and a strong...Remote work
- Sauce, Inc. is seeking a seasoned Director of Customer Experience to own the full client journey—from onboarding through support and retention—working with Product and Sales to shape what we build and how we sell it. Based in NYC, this role reports to the CEO and requires...3 days per week
- NORY, based in New York, is looking for a Customer Experience & Community Director. This role involves building long-term relationships with... ...support team to enhance program quality through data-driven insights. The ideal candidate will have over 5 years of experience in...
$320k - $365k
...meaningful results for our customers. Joining the Sales team also... ...-sale revenue outcomes Experience across more than one motion... ...Best - raises the bar; builds managers as force multipliers.... ...Semrush delivers AI-driven insights across GEO, SEO, Agentic Search...Temporary workLocal areaRemote workFlexible hours$275k - $330k
...they belong. Whether you’ve got deep experience in commercial real estate, skilled... ...job involves:The Global Head of Customer Experience, Property Management, leads JLL's property management... ...qualifications to generate valuable insights about how your unique profile...Full timeLocal areaRemote workWorldwide$27.7 per hour
Customer Experience Manager (Brand) - Victoria's Secret - Atlantic Terminal - Brooklyn, NY Join to apply for the Customer Experience Manager (Brand... ...loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results...Local areaImmediate startFlexible hoursNight shiftWeekend work- ...explore new frontiers, create unforgettable experiences, and build a legacy that inspires... .... You'll be the chief architect of our customer support and platform integrity infrastructure... ...and support vendor landscape (case management and enforcement platforms, bot and...Relocation packageFlexible hours
- HHAeXchange is seeking a Director of Customer Experience to own AI-powered, automated engagement across the customer base. You will design systems from onboarding to risk intervention, lead a team, and actively build tooling and data workflows in a hybrid NYC environment...
- ...to crafting intuitive user experiences, we are pushing boundaries every... ..., data-obsessed Director of Customer Experience to lead and... ...functionally to embed customer insights into decisions across the organization... ...level standards, workforce management practices, scheduling,...Temporary workRemote workFlexible hours
$95k - $150k
RADAR seeks a Senior Manager of Customer Experience in New York, NY. This role focuses on leading a team to support the implementation and adoption of RADAR’s technology in retail environments. Responsibilities include managing customer relationships, driving operational...$155k - $220k
...environments, stay close to customers and the work, and build systems... ...for a Director of Customer Experience to build and lead the... ...a team of Technical Account Managers and Customer Experience Managers... ...usage patterns into actionable insights for product and engineering....Work at officeWork from homeFlexible hours2 days per week- ...high-growth technology company transforming how businesses manage customer engagement and operational workflows. Backed by experienced... ...businesses. They are looking for an experienced Director of Customer Experience to lead the next evolution of their customer organization....
$170k - $180k
HHAeXchange is hiring a Director of Customer Experience in New York City for a hybrid role. Lead the design and execution of an AI-powered engagement model to drive product adoption at scale across customers and products. You will own the strategy and be hands-on with tooling...- Tiffany & Co. in New York seeks a Director of Client Experience - The Landmark to elevate the client journey across luxury hospitality, ambassadors, and art & culture. You will lead a high-performing team, set service standards, and drive emotional, memorable experiences...
- ...team! What’s the role? Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring customer insights, journey optimization, and satisfaction... ...culture across all functions. Customer Journey Management Map and continuously refine end-to-end...Local area
- Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback initiatives... ...responsible for delivering actionable insights through research and managing... ...The ideal candidate has 6-8 years of experience in customer research, proficiency in...
- Citarella - The Ultimate Gourmet Market is seeking a Customer Service Operations Manager. This role involves overseeing the Customer Service department... ...skills and a focus on delivering high-end customer experiences. Responsibilities include developing department...Work at office
- ...deeply about delivering value for customers, improving a little bit every day, and using data and insight—not guesswork—to guide... ...seasoned Director of Customer Experience — an experienced operator who... ...single CX function, build and manage regional teams and their managers...Work at officeLocal areaFlexible hours
- T-Mobile is seeking a Customer Experience Lead to measure and analyze customer experiences to guide organizational strategies. This role involves designing comprehensive measurement frameworks, mentoring teams, and collaborating with cross-functional partners to enhance...
- Lightning AI in New York City is seeking a Director of Customer Experience to build and lead the team delivering value to customers across onboarding... ...the CX function, guiding a global team of Technical Account Managers and Customer Experience Managers while aligning with product...
$132k - $163k
...and a shared commitment to serving our customers, communities, and each other. We believe... ...Why Hover wants you Hover's Customer Experience team is at an inflection point. We've built... ..., data structures, knowledge management, integrations, evaluations, etc. Deep...Full timeFor contractorsWork at officeLocal areaFlexible hours- Premier Nutrition is seeking a Customer Development & Insights Manager for Costco (West Coast Region). This remote role focuses on building customer-centric insights, forecast-driven planning, and cross-functional collaboration with Sales, Marketing, and Finance to drive...Remote job
$219.73k - $323.13k
Cboe Data Vantage is seeking an individual to lead our global Client Experience function. This high‑visibility leadership role is responsible for building a best‑in‑class relationship management organization. You will own the post‑sale client relationship across a global...Contract workWork at officeImmediate start
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