Employment Services Specialist

Salary: $27.39 Hourly
Location : Casper, WY
Job Type: Permanent Full-time
Job Number: 2026-02317
Department: Department of Workforce Services
Division: Employment & Training - Casper
Opening Date: 09/22/2026
Closing Date: Continuous
FLSA: Non-Exempt
Job Classification: EHEM07


Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information andcoordinated services.


In addition to compensation, employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays
• For additional information regarding the benefits package, please visit

Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced; that's WY!


Human Resource Contact: View phone number on click.appcast.io
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interviews, assesses, and evaluates customers to meet employment, training, and vocational needs.
• Enters and monitors data in an electronic system for job postings, candidate file searches, and program reporting.
• Organizes and/or participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with the Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.
• Manages participant caseload and accurately documents performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems, as needed.
• Provides case management.
• Provides Career counseling and guidance.
• Administers career interest assessments.
• Maintains case files.
• Monitors the progress of participants in various programs.
• Assesses client needs, provides basic career services, and may develop a long-term employment plan.
• Provides a holistic approach to services and provides referrals for additional support.
• Provides employment services to people who may have significant barriers to employment.
• Enters or monitors data for information to be used in the particular program/division.

Qualifications
PREFERENCES/**AGENCY REQUIREMENTS:
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with a valid driver's license.
Preference may be given to candidates with experience building and maintaining relationships with community partners.


**Travel within the state is required.
KNOWLEDGE:

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter-agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.

MINIMUM QUALIFICATIONS:
Education:


Bachelor's Degree (typically in Business or Human Services)
Experience:


0-1 year of progressive work experience (typically in Business or Human Services)


OR

Education & Experience Substitution:


3-4 years of progressive work experience (typically in Business or Human Services)


Certificates, Licenses, Registrations:


None
Necessary Special Requirements
NOTES:

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about , including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information
053-Department of Workforce Services - LWC - Central Region - Casper Office


Click to view the State of Wyoming Classification and Pay Structure.


URL:


The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities


Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.


Human Resource Contact: View phone number on click.appcast.io
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.


Explore your total compensation:

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax .
Click here for detailed information or you can watch this short video to learn about our benefit package!.
01


(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associate's Degree
• Associate's Degree and additional coursework
• Bachelor's Degree
• Bachelor's Degree and additional coursework
• Master's Degree
• Master's Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02


(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03


(EHEM07) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04


(AA) Describe your relevant experience in the box below.
05


Do you have a valid driver's license?

• Yes
• No

06


Do you have the ability to travel within the state of Wyoming?

• Yes
• No

07


Do you have experience in customer service?

• Yes
• No

08


Please describe your experience in customer service.
09


Do you have experience working in federal programs?

• Yes
• No

10


Please describe your experience working in federal programs.
11


Do you have experience building and maintaining relationships with community partners?

• Yes
• No

12


Please describe your experience with developing and maintaining relationships with community partners.
13


(DWS) Former State of Wyoming employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.

• I am a former State of Wyoming employee and I have read and understand the above statement.
• I am not a former State of Wyoming employee.

14


(DWS) The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. I have read and understand the above statement.

• Yes
• No

15


(A) Where did you hear about this opportunity?

• Goverment jobs
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resourses Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

16


(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus.
17


(AA) If you answered Other, please tell us where you heard about this opportunity.
18


(DWS) Please be advised that any offers of employment will be contingent upon the successful completion of a background check. I have read and understand the above statement.

• Yes
• No

19


(AA) VETERANS' PREFERENCE DISCLOSURE:** Per Wyoming Statute, current employees of the State of Wyoming are not eligible for Veterans' Preference. If you are not a current employee of the State of Wyoming, to be eligible to receive Veterans' Preference you **MUST** have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application.*** I have read and understand the Veterans' Preference Disclosure and understand that, if claiming Veterans' Preference, I must attach the appropriate supporting documentation to each application I submit in order to receive Veterans' Preference.

• Yes, I have read and understand the Veterans' Preference Disclosure.
• No, I am not claiming Veterans' Preference

20


(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

21


(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at have read and understand the above statement.

• Yes
• No

Required Question