Infusion Referral Intake Coordinator (100% REMOTE)

Job Description

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Infusion Referral Intake Coordinator

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NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

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*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Position: Infusion Referral Intake Coordinator (Job Id: 3527478)

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Location: Cincinnati OH 45242 (100% REMOTE)

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Duration: 3 Months + Strong Possibility of Extension

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IMPORTANT CALL OUTS:

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• Infusion experience required
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• 5+ years of infusion experience strongly preferred
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• Strong infusion referral/intake experience required
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• WeInfuse and/or InfuseFlow experience preferred
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• High-volume Patient Access environment
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• Candidate must be comfortable working independently in a fast-paced, remote environment
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• Eastern Time Zone candidates preferred
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• Two-round Microsoft Teams interview process with the Director of Patient Access
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• Assignment is initially temporary; there may be an opportunity to convert based on future business needs
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IDEAL CANDIDATE PROFILE:

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The ideal candidate will have 5+ years of infusion experience with direct referral/intake experience and be able to contribute with minimal ramp-up. They should understand the infusion referral lifecycle, including reviewing referrals, identifying and obtaining missing documentation, benefits verification, prior authorization, and coordinating the referral toward treatment.

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The strongest candidate will demonstrate ownership, accountability, attention to detail, and proactive follow-through. They should be comfortable managing a high volume of referrals and competing priorities while maintaining accuracy and meeting turnaround expectations. The manager is particularly interested in candidates who are proactive, organized, collaborative, accountable, and patient-focused.

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REQUIRED QUALIFICATIONS:

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• *** Must have pharmacy knowledge
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• Infusion experience required
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• 5+ years of infusion experience strongly preferred
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• Strong knowledge of infusion referral and intake workflows
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• Experience managing referrals from receipt through completion
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• Experience obtaining and following up on missing referral documentation
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• Benefits verification and prior authorization experience
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• Experience reviewing payer requirements and medical policies
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• Experience communicating with patients, referring providers, and cross-functional healthcare teams
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• Demonstrated ability to manage a high-volume workload while maintaining accuracy and meeting turnaround expectations
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• Associate's degree required. Preferred fields of study include Healthcare Administration, Health Information Management, Health Sciences, Medical Assisting, Nursing, Allied Health, Public Health, or a related healthcare discipline.
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TECHNICAL SKILLS:

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• Infusion referral/intake workflows
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• Benefits verification
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• Prior authorization
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• Referral and patient management systems
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• Electronic documentation and order entry
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• WeInfuse preferred
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• InfuseFlow preferred
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KEY RESPONSIBILITIES:

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• Review incoming referrals and supporting documentation for completeness and accuracy.
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• Review incoming faxes and route documentation to the appropriate department.
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• Initiate workflows to support timely processing of referrals and orders.
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• Identify missing referral information and proactively coordinate follow-up to obtain required documentation.
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• Review payer medical policies and billing guidelines to identify documentation, authorization, step-therapy, and non-preferred drug requirements.
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• Monitor incomplete referrals and follow through until all required information is received.
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• Coordinate with Sales and Intake teams to advance completed referrals through the intake process.
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• Create and maintain patient records and accurately document referral-processing steps.
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• Obtain renewal/change orders and supporting office notes for active patients.
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• Enter and update orders for nursing review.
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• Conduct benefits verification and obtain prior authorizations for new and existing patients.
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• Coordinate with referring providers and internal teams regarding expiring orders and outstanding documentation.
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• Provide patients with information regarding benefit coverage and applicable copay assistance programs.
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• Review intake information with patients and obtain required acknowledgements.
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• Accurately document benefit and prior authorization information within the operating system.
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• Manage multiple referrals simultaneously while maintaining accuracy and meeting turnaround expectations.
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• Communicate proactively with patients, providers, Sales, Intake, and clinical teams to resolve barriers and support timely access to treatment.
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• Perform other duties as assigned.
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Bhupesh Khurana

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Lead Technical Recruiter

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Email – View email address on ziprecruiter.com

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Company Overview:

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Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

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Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws