Business Development Representative

C.H. Robinson is seeking a Business Development Representative to join our Intermodal team. In this role you identify new opportunities within the Intermodal service line, and support the selling of creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service. You will be responsible for delivering customer commitments, resolving issues, driving continuous improvement and articulating customer value. You are responsible for the growth and retention of a customer portfolio or modal offering while also supporting new opportunities. You will use your knowledge of the customer’s business challenges and supply chain goals to develop tailored solutions, which deliver value and support the customer’s business. This is a hybrid position with 4 days in-office in our Oakbrook Terrace, IL office. Duties & Responsibilities The duties and responsibilities of this position consist of, but are not limited to, the following: Strategy & Growth: Represents, develops, and enhances the brand Penetrates the assigned customer portfolio assigned, by making contacts and building relationships at multiple levels and in multiple departments within the account in partnership with account management, capacity, and/or service line teams. Conducts regular business reviews partnering with internal teams (ie, account management, capacity, service lines), leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting solutions to help the customer win. Shares customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers Reviews of financial, volume and service performance reports and makes adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvement Uses effective negotiation and sales strategies in discussing pricing and selling solutions Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities Customer Service: Serves as the primary point of contact, delivering a positive customer experience through proactive communication, timely responses and by applying the appropriate sense of urgency as the situation dictates Manages conflict and navigates difficult conversations, using tact and diplomacy Collaborates and actively communicates with partners on the commercial/ account management/ capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations Builds trusting relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely manner Uses effective negotiation and sales strategies in discussing pricing and selling services. Partners with commercial, account management and customers to gather information on inbound & outbound needs, and offers tailored solutions based on the CHR platform in order to build customer relationships and win business Stays informed and may respond to customer inquiries and provide updates related to exception management to articulate actions being taken Execution leading to Quality: Monitors order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.) Understands customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner Process Efficiency: Leverages customer facing technology to ensure the right technology is matched to customer needs Organizes and prioritizes opportunities utilizing sales management tools such as opportunity management, Atmosphere Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy Assists in the development of any SOPs required to manage the customers’ business effectively Pricing: Collaborates in pricing strategy through a clear understanding of customer buying habits and CHR’s position within the customer’s supply chain Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy Collaborates with RFP opportunities for customers within portfolio. Qualifications High School Diploma or GED Minimum 2 years of previous sales experience Site specific: Ability to travel internationally and domestically Site specific: Fluent in Spanish and English (written and verbal) Preferred: Bachelor’s Degree from an accredited college or university Demonstrated negotiation and sales strategies experience Decision making and multi-tasking skills Effective and flexible communication and interpersonal skills Driven, enthusiastic, resilient, agile and highly motivated Ability to thrive under deadlines and drive results, Attention to detail and analytical ability High comfort level with technology and the ability to quickly learn new systems Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment Compensation Compensation Range $32.16 - $50.81. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Equal Opportunity Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at #J-18808-Ljbffr C.H. Robinson