Montclair Campus Operations Assistant

Job Title: Montclair Campus Operations Assistant
Department: Montclair Campus
Reports To: Montclair Campus Manager
Designation: Non-exempt, part-time / hourly
Salary: $16.00/hour
Work Model: In-person
Start Date: June 2026

To spread joie de vivre through language, culture, and connection!

Attracting over 150,000 visitors annually, L'Alliance New York is the city's premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, our mission is to provide members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world.
At our L'Alliance New York Montclair campus, we bring this same spirit to New Jersey with French classes for all ages and levels, a French-immersion preschool, and a vibrant calendar of cultural and social activities. The Montclair campus also hosts an annual Bastille Day celebration that gathers the local community in the joy of French culture, language, and connection.

Position Summary

Join the Montclair Campus team of L'Alliance New York as an Operations Assistant and become the first point of contact for students, families, and members!
In this role, you'll gain hands-on experience across all campus activities, including Language Center programs (group classes, private lessons, corporate lessons, exams, and camps), preschool programs, and cultural events. You'll provide confident, friendly, and informed responses to inquiries while identifying patterns and opportunities to enhance communication and improve campus operations. This is a perfect opportunity for someone who enjoys connecting with people, problem-solving, and contributing to a vibrant educational community.
Regular hours are Tuesday - Friday, 4:00 PM - 8:00 PM , and Saturday, 8:45 AM - 5:45 PM, during class and preschool sessions. Schedules are subject to quarterly review.

Additional hours can be worked on a voluntary basis with sufficient notice, within the 35-hour weekly limit.


Key Responsibilities

The Montclair Campus Operations Assistant is responsible for creating a welcoming and inclusive environment for all campus members and maintaining effective communication. Key responsibilities include:

• Greet and welcome clients and students, answering any questions they may have.
• Respond to inquiries from students, parents, faculty, and staff in a timely and professional manner via phone and email.
• Register students in person or by phone.
• Perform general administrative tasks as needed.
• Assist with office duties, including filing, photocopying, data entry, preparing rosters and certificates, and sending class confirmations.
• Provide basic technical support for teaching staff.
• Collaborate and assist colleagues as needed.
• Maintain a clean, organized, and welcoming reception area.

The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L'Alliance New York.

Who You Are
This role might be a great fit if:

• You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista, and you're excited to provide that same experience for our students.
• You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
• You are a helper. You find it satisfying to help someone solve a problem and you're willing to jump in wherever needed.
• You are an organized multi-tasker who gets a thrill out of checking items off your to-do list.
• You are curious, creative, and open to learning from mistakes.
• You are tech savvy and comfortable learning new programs and tools quickly.
• You have a passion for the French language and culture and want to share that passion with others.

Experience & Qualifications

• High School diploma required, Bachelor's degree preferred or equivalent work experience.
• Native-level English fluency; strong French language skills (verbal and written)
• Exceptional communication and interpersonal skills
• Outstanding customer service skills

Why Join Us
We offer a supportive, mission-driven work environment with generous benefits, including:

• Free French classes and discounted cultural programs
• Pre-tax commuter benefits (CBP)
• Complimentary L'Alliance New York membership

At L'Alliance New York, you'll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity. Whether you're helping a student register, sharing a laugh with a colleague, or attending a film screening after hours, you'll be part of a community that believes in the power of language and human connection.

TO APPLY: Please submit a resume, cover letter, and two references.

Employment at L'Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement.
If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address.

L'Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law.