Front Desk Associate

Georgia Retina, one of the largest retina‑only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. With over 200 years of combined experience, Georgia Retina’s board‑certified ophthalmologists offer world‑class expertise and a personalized approach to patient care in 13 Metro Atlanta area locations. The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check‑in/out, managing calls and emails, scheduling, providing information, resolving issues, and performing administrative tasks such as data entry to ensure smooth operations and excellent customer service in a medical facility. Greets patients warmly and verifies appointment details. Collects necessary documentation including ID, insurance cards, referral forms, etc. Books, confirms, and reschedules appointments. Verifies insurance eligibility and benefit coverage for all in‑office visits, procedures, and tests. Collects copayments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system. Explains billing procedures. Responsible for entering data accurately in practice management system and verifying that existing information is correct. Completes chart prep prior to clinic as needed (print routers, face sheets, etc.). Completes medical record requests that come directly from the patient. Completes assigned tasks related to the appointment rescheduling queue in a timely manner. Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP. Answers phones and responds to inquiries. Relays messages between patients and clinical staff. Maintains protected health information in accordance with HIPAA/PHI guidelines. Handles paperwork such as consent forms and HIPAA compliance. Interacts with all internal and external customers in a caring and respectful manner. Accepts deliveries of packages, mail, and other supplies from outside vendors. Maintains a clean, organized, and welcoming reception area for all patients and visitors. Provides clear information about services, wait time, and policies. Addresses patient concerns professionally and respectfully. Photocopies and faxes records and forms according to established policies and procedures. Maintains patient confidentiality. Participates in orientation/instruction of new administrative personnel as requested by management. Contributes to the team effort by completing additional tasks/projects as directed. Attends daily huddle and regularly scheduled team meetings. Participates in onboarding and training of new front desk associates and other administrative team members as assigned. Qualifications/Requirements High School Diploma or equivalent years of related experience required. Nextech/ICP experience strongly preferred. Minimum of 1‑year medical office experience strongly preferred. Strong reliability with good attendance and punctuality. Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level. Key Skills Strong interpersonal and communication skills. Attention to detail for accurate data entry and insurance verification; strong organizational skills. Basic understanding of healthcare insurance payors and programs. Ability to multitask in a fast‑paced environment. Familiarity with healthcare regulations (HIPAA, privacy laws). Basic math and cash handling. Excellent customer service skills. Preferred Skills Understanding of medical terminology. Benefits We offer a competitive benefits package to our employees. Medical Dental Vision 401(k) with match HSA/FSA Telemedicine Generous PTO package Free Benefits We also offer the following benefits for free. Employee discounts and perks Employee assistance program Group life/AD&D Short‑term disability insurance Long‑term disability insurance EyeSouth Partners is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr