Support Contracts Manager

Airbus Helicopters

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at View email address on click.appcast.io Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Are you a results-driven contract professional ready to make a direct operational impact at an industry leader? Airbus Helicopters is looking for a Support Contracts Manager to manage civil support contracts and drive long‑term operational profitability. Reporting directly to the Head of Power by the Hour (PBH) , you will take ownership of contract administration, negotiation, and financial data analysis. While specialized aviation backgrounds and an A&P license are preferred assets that enhance technical aptitude, our primary hiring focus is solid, cross‑industry commercial contract management expertise. If you have strong negotiation capabilities and analytical proficiency in SAP and Google Sheets, this role offers high‑visibility leadership and room to make a significant financial impact.

Your Working Environment

A suburb just outside the Dallas‑Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high‑deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e‑learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges

• Lead Commercial Negotiations: Direct all contract negotiations for new business and renewals to achieve equitable cost targets and protect program margin and profitability objectives.
• Manage End-to-End Contract Administration: Oversee the complete lifecycle of active and inactive PBH agreements, ensuring all customer and company contractual obligations are met.
• Proactive Renewals & Intercompany Agreements: Identify upcoming contract expirations and manage renewal agreements, including back‑to‑back contractual structures aligned with Headquarters.
• Financial Oversight & KPI Reporting: Monitor contract financial health, conduct data analyses, and develop executive‑level KPIs to drive operational efficiencies on at least a quarterly basis.
• Invoicing & Forecast Management: Ensure accurate monthly invoicing cycles, manage customer credits/payments, and generate dependable revenue and demand forecasts.
• Exchange & Core Unit Recovery: Partner with Material Supply and Logistics teams to enforce customer compliance regarding timely exchange and core unit returns.
• Primary Customer Interface: Serve as the direct front‑office contact for customer inquiries regarding PBH policy, contract interpretation, Rough Orders of Magnitude (ROMs), and formal quotes.
• Business Case Preparation: Formulate detailed Cost of Sales analyses (pricing, warranty, and risk factors) and present business cases to executive management for review and sign‑off.
• Cross‑Functional Operational Alignment: Coordinate with Finance, Pool Management, Customer Support, and Logistics to ensure all operational prerequisites and consignment inventory needs are met.
• Pricing Adjustments & Buy‑Out Execution: Administer annual contractual price escalations and collaborate with Finance to calculate and execute program buy‑outs when customer aircraft are sold.

Your Boarding Pass

• Must have a Bachelor’s degree, preferably in Business Administration (BBA) with emphasis on Finance, Accounting or Marketing, or equivalent experience (4 years)
• Possess five (5) + years' experience in administrative support roles dealing with proposals and contracts
• Advanced knowledge of Microsoft Office applications and/or Google Suite (Google Sheets)
• Preferred Education/Skills: Master’s degree in Business (MBA) with focus on Finance / Statistical analysis
• Seven (7) + plus years in aviation administration roles responsible for managing contractual support directly with customers and responsible for setting and reaching revenue and margin targets.
• Aviation operations experience, with emphasis on management of Powerarts by the Hour Programs.
• A&P License
• SAP knowledge base.

• Travel Required: 10% Domestic and International
• Employment Type: US - Direct Hire
• Experience Level: Professional
• Remote Type: On‑site
• Job Family: Leadership
• Company: Airbus Helicopters, Inc.

Physical Requirements

• Onsite or remote: 90% of the time an employee is required to work on site at the company’s location. Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. 100% of the time
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. 100% of the time
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. 100% of the time
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. 80% of the time
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 10% of the time
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 5% of the time
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. On rare occasions such as 1 to 2% of the time on a monthly basis
• Sitting: able to sit for long periods of time in meetings, working on the computer. 85% of the time
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor. 10% of the time on a monthly basis
• Travel: able to travel independently and at short notice. 10% of the time on an annual basis
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 10% daily
• Administrative position only PPE required: Steel‑toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Company Statement

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

Any impersonation of Airbus to do so should be reported to View email address on click.appcast.io.

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Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically‑advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel‑efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.