Account Clerk I

Job Title

Bloodborne Pathogen Risk: Yes Ensures smooth front-of-house operations by issuing licenses, maintaining records, monitoring the general health of animals in care, and by performing activities such as answering telephones, utilizing multiple computer systems, performing routine health tests, and lab procedures including the proper handling of lab specimens and animal restraint. The ability to interact and work well with a variety of people is essential, as is the ability to perform multiple tasks simultaneously all while providing excellent customer service.

Essential Duties And Responsibilities:

• Welcome and receives clients, assists client with completion of various forms and applications.
• Act as a receptionist in greeting and directing the public.
• Answer inquiries both in person and by telephone requiring knowledge of departmental, county and state rules and regulations regarding animal matters.
• Receive and record complaints.
• Assist in ordering and maintaining supplies; distribute as needed.
• Calculate monetary charges, make change, tabulate and balance funds.
• Check records and reports for accuracy and correct errors.
• Sort material for filing and maintain files in proper order.
• Maintain daily records of animal transactions.
• Maintain records of impoundments and dispositions of animals.
• Maintain relationship and correspond with potential adopters, animal rescue agencies, coordinate rescues, verify 501(c)(3) status.
• Participate in posting on department social media accounts (i.e Facebook, Instagram, PetFinder etc.) as needed during business hours.
• Create pamphlets, displays, posters, social media posts, etc. for the promotion of a department program or service.
• Distribute program material and promote program services in a public setting such as community events, health events, and other public locations.
• Assist in determining CARES program eligibility.
• Performs restraint for lab procedures which may include urinalysis, blood draws on dogs and cats, weight, and collection of fecal samples.
• Participate in team meetings and workshops to update knowledge and skills related to program requirements, and participate in Quality Assurance activities.
• Support other staff members as workloads, temporary absences and emergencies occur.
• Perform muilt-tasking duties as needed for efficient information management and positive client service.
• Prepares professional correspondence according to division format.
• Collects payment and data enters payment to the appropriate account, balances cash reports, prepares deposit summaries and makes deposit to finance office.
• Utilizes multiple computer systems for appointment scheduling, program data entry, record maintenance, etc., including Shelter Pro.
• Maintain program policy and procedure manual, create and maintain program forms, compute charges and generate receipts.
• In conjunction with other professional team members schedules client appointments for adoptions, foster re-checks, Owner Requested Euthanasias, and Owner Surrender of animals.
• Make appointments, appointment reminders and follow-up of appointment cancellations.
• Understands the importance of client confidentiality and follows agency policies relating to confidentiality.
• Mandatory participation in orientation and training for basic emergency preparedness and response concepts.
• Other duties as assigned.

Experience, Skills, Education:

• Graduation from an accredited high school (GED acceptable).
• Certification for Associate Degree preferred.
• One or more years' experience performing clinical/technical duties in a veterinary medical office or clinic setting preferred.
• Significant knowledge of current office practices and procedures with experience in a shelter management system like Shelter Pro, PetPoint, Chameleon, ShelterLuv
• Proven ability to use and understand medical terminology.
• Proven ability to work effectively and courteously with other employees and the public including companion animals such as dogs and cats
• Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.
• Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.
• Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
• Fear Free Certified or Willing to become Fear Free Certified within one month of hire.

Essential Abilities For All St. Clair County Job Classifications:

• Ability to demonstrate predictable, reliable, and timely attendance.
• Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
• Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
• Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.
• Ability to use discretion and maintain sensitive and confidential information.
• Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
• Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.
• Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required. Proficiency may be tested.

Conditions Of Employment:

• Prior to starting employment, the candidate must complete a satisfactory background check. The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
• Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.
• Must have and maintain reliable transportation and vehicle insurance and throughout employment.
• Required to report to duty when called upon in the event of an Emergency regardless of declaration.

Physical Requirements And Working Conditions:

• Speak to others to convey information effectively.
• Read, interpret and understand procedures, rules, technical information, instructions and manuals.
• Hear and understand information presented through spoken words and sentences.
• Specific vision requirement includes close vision, distance vision, color and depth perception.
• Use hands to operate a computer, handle materials and operate equipment.
• Push or pull carts, reach with hands and arms forward, above and below shoulder level.
• Lift, move or carry objects, equipment and supplies weighing up to 45 pounds.
• Team carry sedated animals over 50 lbs.
• Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
• Stand and walk, climb stairs.
• Generally works in a normal office environment.
• The noise level in the work environment is moderate with many interruptions.
• The employee works in areas where universal precautions and confrontation avoidance techniques are required, and is occasionally exposed to risk from bodily fluids or client actions.

An Equal Employment Opportunity Employer: It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or