Customer Service Agent

Job Title

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Summary: Responsible for assisting passengers and clients at the airport.

Qualifications:

• Previous experience customer service experience preferred.
• Must be 18 years of age or older.
• Must have reliable telephone and transportation.
• Must have HS diploma or equivalent.

Essential Functions:

• Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) for reference documents.
• Provide general information to passengers, directions, and flight information as well as provide special services (Courtesy chairs/bag carts) as required.
• Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep Supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Must project a positive image and respond to inquiries from clients, staff, and the public in a courteous manner.
• Attend meetings and in-services as required by G2.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Other duties may be performed due to company and operation needs.

Physical and Mental Demands:

• Treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
• Must be able to lift, carry, and/or hold up to 70 lbs.
• Must have good hearing and vision.
• May be exposed to occasional loud noise levels.
• Must pass pre-employment and drug screening test.
• Must pass a pre-employment background check
• Must be able to read, write, understand and carry out instructions in English.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization to work in the US
• May be required to work weekends, overnight shifts and holidays.

Diversity:

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.