Administrative Assistant

SERVPRO Team Skov is hiring an Administrative Assistant specializing in job file coordination. Based in our Middletown, CT home office, this role owns our mitigation and construction job files from first notice of loss through final billing.

Steady work comes in from the #1 brand in restoration and our local relationships across six markets in New York, Connecticut, and Maryland. Every job file, estimate, and close-out flows through this seat. When the field is producing, you are the one making sure the work is documented, compliant, ready to bill, and that every adjuster and customer stays informed from first notice of loss to final audit.

Water, fire, and mold losses with both residential volume and large commercial work. On a busy week you have dozens of active files on your board and you own the documentation, estimating support, billing readiness, and stakeholder communication on every one. This is primarily a home-office seat, with occasional travel to support large-loss projects across our markets.

Your job is to keep files clean, accurate, and moving, and to be the point of contact who keeps everyone aligned. Nothing sits. Nothing falls through. No one is left wondering where a job stands. The standard here is documentation that holds up to any carrier or program review and communication that keeps production, accounting, adjusters, and customers on the same page.

*What you will earn* A competitive base in the range below, plus the stability and growth of one of the largest SERVPRO organizations in the Northeast. This is a seat with a clear path up as we scale across markets.

*What we are looking for* You do not need a restoration background to be considered. If you have run coordination, estimating, claims processing, or high-volume administrative operations in a demanding, deadline-driven environment, we will train you on the restoration side and pay for your certifications. Restoration, construction, or property insurance experience is a strong plus.

Required:

* Bachelor’s degree
* Strong organizational skills with the ability to manage multiple priorities, files, and deadlines
* Strong attention to detail and commitment to accuracy
* Clear and professional written and verbal communication skills
* Ability to learn new systems, processes, and industry terminology quickly
* Good judgment, problem-solving skills, and the ability to think through issues independently
* Positive, team-oriented attitude and willingness to take ownership of responsibilities
* Comfortable working with computers and learning digital systems used for documentation, workflow, and reporting

Highly Valued:

* Previous administrative, coordination, customer service, billing, claims, or project support experience
* Restoration, construction, property insurance, or related industry experience
* Familiarity with estimating or Xactimate
* Experience with restoration management platforms such as DASH
* Experience working in a fast-paced, deadline-driven environment

*Why this seat is different* This is the backbone of the operation, not a data-entry desk. The files you manage are what get our crews paid and keep our carrier and program relationships strong, and you are the voice that keeps adjusters and customers informed while the work is underway. You work directly with production, management, and accounting, and you see every job in the company move from first call to close. If you take pride in clean work, catch the things other people miss, keep a full board organized under pressure, and communicate so well that customers and adjusters want to work with us again, this is a seat where that shows up in the numbers every week.

*Compensation and benefits*

* Compensation - $52,000, based on experience
* 401(k) with company match
* Health, dental, and vision insurance
* Paid time off, holidays, and sick time
* Paid IICRC certification courses
* Real growth opportunity within a multi-market organization

*Apply now* This is an immediate opening. If you’re organized, detail-oriented, quick to learn, and take pride in keeping work moving and people informed, we’d like to hear from you. Apply with your resume. We respond quickly to strong candidates.

Pay: $52,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off

Application Question(s):
* Are you willing to perform day-to-day administrative duties, including answering phones, communicating with customers, maintaining job files, entering information into company systems, following up on documentation, and assisting the team with other administrative tasks as needed?
* Are you comfortable working in a fast-paced environment where you’ll need to manage multiple files, deadlines, and priorities at the same time?

Work Location: In person