Account Manager
$50k - $55kCroker Fire Drill Corporation
Job Description
Job Description
Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
Croker Fire Drill Corporation, located in Hauppauge, NY is looking for an Account Manager to join our team! The Account Manager is primarily responsible for generating and closing service-related sales opportunities. This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members. Salary Range: $50,000 - $55,000 Responsibilities Job Duties & Responsibilities:- Develop and update Fire Safety and Emergency Action Plan documents.
- Collaborate with Field Representatives to deliver an overall positive customer experience.
- Responsible for keeping current clients satisfied and delivering exceptional client service.
- Request information/documentation from clients to assist them with outstanding deficiencies and code compliance.
- Provide assistance with violations.
- Ensure timely completion of all deliverables.
- Deliver client-focused solutions based on customer needs.
- Compose and produce business correspondence.
- Answer Office Phones - respond promptly to requests for assistance and inquiries.
- High School Diploma or equivalent
- 2+ years’ experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment.
- Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products.
- Highly organized, deadline-driven,
- Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness.
- Excellent written, verbal, and virtual communication skills.
Vacancy posted 2 days ago
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