Accounts Receivable Specialist

Role Description

The Accounts Receivable Specialist delivers outstanding customer service and support to our communities and home office teams, while ensuring full compliance with Accounts Receivable policies and procedures. This role is essential to maintaining accurate financial records and fostering strong relationships with community business office staff.

• Maintain daily communication with Business Office Managers (BOMs) and Executive Directors at assigned communities to promptly and accurately address Accounts Receivable (AR) needs and concerns.
• Support daily AR operations, ensuring timely and accurate processing of transactions and account activity.
• Manage the monthly billing cycle, including:
  • Assisting with AR documentation and forms.
  • Verifying all deposits have been entered accurately.
  • Processing resident settlements.
  • Running and validating monthly billing within the system.
• Coordinate month-end close activities, including:
  • Reviewing and processing AR forms.
  • Ensuring all deposits are recorded.
  • Processing settlements and resolving discrepancies.
• Serve as the primary point of contact for resident account inquiries, payment information requests, and AR-related concerns, providing exceptional customer service and timely resolution.
• Review occupancy activity, aging reports, and other AR-related reports to identify and address outstanding account issues.
• Enter payment reports, returned payments, and related adjustments in a timely manner.
• Process ACH payments and ensure proper documentation and account application.
• Process resident refunds and resident referral payment requests in accordance with company policies and procedures.
• Deliver onboarding and ongoing training to Business Office Managers and Executive Directors on AR processes, systems, reporting, and best practices.
• Manage multiple shared and individual email accounts, ensuring timely, professional, and accurate responses to inquiries.
• Perform manual adjustments to resident accounts, including Medicaid-related transactions, as necessary.
• Accurately post Medicaid payments and maintain account balances in accordance with billing requirements.
• Assist with Medicaid billing functions, including claim submissions, for communities participating in Medicaid programs, if specialist is experienced in Medicaid billing.
• Research and resolve Medicaid account discrepancies by reviewing resident records, payment history, and supporting documentation.
• Collaborate with community leadership and internal departments to ensure compliance with AR policies, improve processes, and maintain account accuracy.

Qualifications

• Knowledge of basic accounting.
• Proficiency in MS Office including Excel, Word, and Outlook a must.
• Strong interpersonal, oral and written communication skills.
• Attention to detail is a must.
• Great organizational and technical skills.
• Self-directed and results oriented.
• Able to work well under pressure, establish priorities, and meet deadlines.
• Demonstrate good common sense and sound judgment and perform with integrity at all times.
• Proactive to take on new challenges and initiative to ask questions to clarify.
• Energetic and enthusiastic personality.
• Experience with Medicaid billing, regulations, and compliance is highly desirable; candidates with Medicaid expertise will be given strong preference.