Guest Services Manager

Job Description

Job Description

Guest Services Manager

Phoenix, AZ Salary: $50,000–$60,000 depending on experience.

Homewood Suites Phoenix Airport South is seeking an experienced, service-driven Guest Services Manager to join our team. This leadership position is responsible for overseeing front desk operations, delivering exceptional guest experiences, developing team members, and supporting the day-to-day success of the property.

We are looking for a hands-on leader who thrives in a fast-paced hospitality environment, enjoys coaching and developing employees, and is passionate about creating memorable guest experiences.

What You'll Do:

Guest Experience & Front Desk Operations

• Lead and oversee daily front desk operations.
• Ensure guests receive exceptional service throughout their stay.
• Resolve guest concerns and service recovery issues professionally and efficiently.
• Monitor guest feedback and online reviews, responding appropriately and implementing
• improvements.
• Ensure compliance with company standards, policies, and procedures.

Team Leadership & Development

• Recruit, train, coach, and mentor front desk team members.
• Conduct ongoing training and performance evaluations.
• Foster a positive, accountable, and guest-focused work environment.
• Lead departmental meetings and communicate operational updates effectively.

Scheduling, Payroll & Operations

• Create and maintain employee schedules.
• Review timecards and assist with payroll administration.
• Monitor productivity, attendance, and labor costs.
• Provide operational coverage during staffing shortages and peak business periods.

Financial & Administrative Responsibilities

• Review cash handling procedures and investigate discrepancies.
• Assist with inventory management and supply ordering.
• Maintain accurate records and reporting.
• Prepare weekly operational reports and communicate key information to leadership.

What We're Looking For

Previous hospitality leadership experience preferred.

• Front desk, hotel operations, or guest services management experience strongly preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to lead by example and maintain professionalism in all situations.
• Experience with scheduling, payroll systems, and guest service platforms is a plus.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.

Why Join Henderson Hospitality Management?

• Competitive salary based on experience.
• Opportunity for career growth and advancement.
• Supportive leadership team.
• Dynamic hospitality environment where your contributions make a direct impact on guestsatisfaction and team success.

If you're passionate about hospitality, enjoy leading people, and take pride in delivering exceptional guest experiences, we'd love to hear from you.

Henderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.

Company Description

Henderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.