General Manager

Position Summary The General Manager is responsible for leading the overall sales, production, and operational performance and efficiency of the Phoenix Location within a multi-location AVL organization. This role provides both strategic direction and hands-on operational leadership to ensure exceptional execution of multi-disciplined services. This leader plays a critical role in positioning the organization as a preferred provider in the industry and a top employer in the market. Position Summary The General Manager is responsible for leading the overall sales, production, and operational performance and efficiency of the Phoenix Location within a multi-location AVL organization. This role provides both strategic direction and hands-on operational leadership to ensure exceptional execution of multi-disciplined services. This leader plays a critical role in positioning the organization as a preferred provider in the industry and a top employer in the market. Leadership & Team Development Lead, manage, and develop cross-functional teams including sales, production, operations, and technical staff in a high-performance culture to ensure alignment with company goals Oversee recruitment, staff development, training, performance management, and compensation planning Operations & Production Oversight Oversee daily operations in the location and ensure seamless coordination between sales, operations, sales support, warehouse, and technical teams Drive efficient scheduling, labor utilization, resource allocation, quality standards, and inventory accuracy Strategic Planning & Growth Execute regional and company-wide strategic initiatives Partner with senior leadership to manage annual budgets and growth plans Identify opportunities for market expansion, new services, and innovation Collaborate with other locations to share best practices and drive consistency Financial Management Oversee cost controls and resource investments as agreed by senior management Sales & Client Leadership Build and maintain strong relationships with clients, venues, vendors, and partners Serve as senior escalation point for client issues and ensure resolution Represent the company as a market leader in full-service production and collaborate installation and box sales opportunities with Integration Team Project Execution & Client Experienc Accountable for full project lifecycle from sales through execution and closeout Ensure high-quality delivery of projects Maintain strong client satisfaction, retention, and repeat business Monitor and improve project profitability and delivery metrics Process Improvement & Compliance Develop and implement processes to improve efficiency, scalability, and quality Monitor KPIs to drive continuous improvement Ensure compliance with safety standards, DOT regulations, and company policies Maintain facility standards, operational workflows, and technical best practices Ensure proper handling, maintenance, and deployment of equipment Communication & Collaboration Maintain consistent communication with senior leadership on performance, risks, and opportunities Collaborate across regions and functions to drive alignment and operational consistency Qualifications 10+ years of leadership experience in general management, operations, or production Strong experience within AVL, live events, or production Proven ability to lead multi-functional teams in fast-paced environments Strong financial, operational, and analytical skills Excellent leadership, communication, and decision-making abilities Ability to manage multiple projects and priorities simultaneously Bachelor\'s degree or equivalent experience Knowledge of industry standards, safety practices, and emerging AVL technologies Working Conditions Fast-paced, event-driven environment with variable schedules Requires flexibility for nights, weekends and peak event seasons Occasional travel within region and to other company locations Valid driver\'s license required #J-18808-Ljbffr