Bilingual Customer Service Representative

Role: Customer Care Executive / Call Center Agent – hospitality Industry Shift Timings: Between 8 AM to 8 PM EST - Rotational shifts (9 hours including 1-hour lunch break) Working Mode: 5 days a week with 2 days off. Shifts will include weekends. Mode: Onsite/ work from office Position Summary We are seeking a motivated and customer-focused Call Center Agent / Customer Service Representative to join our team in the exciting world of travel accommodations. In this role, you will assist customers with booking travel accommodations and resolving inquiries while providing friendly, professional, and effective service via phone, email, and chat. Key Responsibilities Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries. Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently. Maintain up-to-date knowledge of travel products, services, policies, and promotions. Accurately document customer interactions and follow up as needed. Collaborate with team members and leadership to meet performance goals and service standards. Candidate Profile Minimum 1 year of call center or customer service experience required. At least 6 months of hospitality, front desk or travel industry experience. Must be able to pass a 7-year background check. Must be 18 years of age. Strong communication skills and ability to work in a fast-paced environment. Comfortable with technology and able to learn new systems quickly. Team-oriented with a positive attitude and commitment to excellence. Training Pay Structure Training Period: $16.00/hr Post-Training: Increase to $17.00/hr EEO Statement It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. #J-18808-Ljbffr