Ecommerce Operations Assistant

Robert Half

Job Description

We are seeking a highly motivated, resourceful Operations & E-Commerce Coordinator to support the day-to-day operations of our growing business. This position is onsite in Avondale, PA fulltime and is an ideal opportunity for someone who thrives in a fast-paced, entrepreneurial environment and enjoys wearing multiple hats.

This role sits at the intersection of operations, e-commerce, logistics, customer support, and systems administration. While you do not need to be an expert in every area, you should be someone who enjoys solving problems, creating structure where none exists, and figuring things out independently. If you're energized by startup environments, adaptable to changing priorities, and excited to help build processes as a company grows, we'd love to meet you.

What You'll Do

Amazon & E-Commerce Support

Support day-to-day Amazon marketplace operations, including listings, SKU management, catalog updates, and troubleshooting backend issues
Help maintain product information and ensure marketplace accuracy
Assist with e-commerce operational processes across online sales channels
Identify and resolve issues impacting product visibility, inventory, or order fulfillment

Shipping, Returns & Logistics

Coordinate inbound and outbound shipments
Manage returns and exchanges while ensuring a positive customer experience
Track shipments, resolve delivery issues, and communicate with logistics partners
Help improve shipping and fulfillment processes as the business grows

Systems & Technology Support

Provide basic support for company systems, software, and employee technology needs
Assist with SharePoint organization, document management, and process documentation
Support laptop setup, account management, and general technology troubleshooting
Help implement and improve operational systems and workflows

Operations & Warehouse Organization

Assist with inventory organization and warehouse/garage operations
Create and maintain simple processes, documentation, and SOPs
Identify inefficiencies and implement practical solutions
Support cross-functional operational initiatives as needed

Customer Support

Respond to customer inquiries and help resolve issues in a professional and timely manner
Coordinate with operations and logistics teams to ensure strong customer outcomes
Identify recurring customer issues and recommend process improvements

Required Qualifications

2-5 years of experience in operations, logistics, e-commerce, customer service, systems support, or a related field
Experience in at least one of the following areas:
Amazon marketplace operations
E-commerce operations (Shopify or similar platforms)
Shipping, fulfillment, and logistics
Operational systems and process support
Strong problem-solving skills and ability to learn new tools quickly
Self-starter who can work independently with limited direction
Organized, detail-oriented, and highly adaptable
Comfortable managing multiple priorities in a fast-changing environment

Preferred Qualifications

Experience working for a startup, small business, or growing e-commerce company
Familiarity with Amazon Seller Central
Experience with Shopify or other e-commerce platforms
Exposure to inventory management, warehouse operations, or fulfillment processes
Experience creating SOPs, workflows, or operational processes
Basic knowledge of SharePoint, Microsoft 365, or similar business systems

Who Will Be Successful in This Role?

The ideal candidate is not necessarily an expert in everything listed above. Instead, they are someone who:

Thrives in a startup or entrepreneurial environment
Is comfortable operating through ambiguity and creating structure where needed
Learns quickly and enjoys figuring things out independently
Is hands-on, proactive, and willing to jump into whatever needs attention
Has 1-2 strong operational skill sets and is excited to develop new ones
Enjoys improving processes and building systems that help a business scale

Apply

Vacancy posted 5 days ago

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