Hospitality Coordinator

Join the Experience at Kaizen Kaizen House of Athletics | Membership Department Reports To: Membership Director Full-Time, Non-Exempt At Kaizen House of Athletics, our mission is to help individuals become the best version of themselves—physically, mentally, and personally. Guided by the philosophy of continuous improvement and grounded in a People First culture, we are committed to creating an environment where members feel supported, challenged, and empowered. By combining exceptional service, meaningful connections, and a high-performance atmosphere, we are building a community that inspires lasting growth and success. The Role As a Hospitality Coordinator, you are responsible for growing the Kaizen community through relationship-driven sales. The Hospitality Coordinator will create an elevated experience that inspires performance, builds community, and promotes lasting wellness. You don’t sell memberships—you guide people into a better version of themselves through connection, trust, and experience. This role blends service, communication, and performance-based sales reflecting the Kaizen commitment to continuous improvement, exceptional service, and meaningful human connection. Key Responsibilities Support the Director of Membership with Events & Program coordination. Guide prospective members through the full sales journey, from initial inquiry through enrollment and onboarding. Manage Front Desk responsibilities providing a high level of customer service and foster exceptional experience for members and colleagues. Conduct meaningful conversations to uncover each individual's "why" and align their experience with their goals. Build trust and strong relationships with prospected members. Maintain consistent follow-up with prospective members and effectively manage the sales pipeline. Drive membership growth by consistently achieving and exceeding membership sales goals. Collaborate with Membership Director on strategy. Represent Kaizen culture and standards at all times. Ownership over KPIs that are built out for visibility into daily, weekly, monthly, quarterly, & yearly metrics. Philosophy At Kaizen, sales is service. Every interaction is rooted in curiosity, care, and a genuine desire to understand the individual. The goal is not simply to sell a membership, but to create an experience that helps someone confidently take the next step in their personal journey. We seek to understand why they are here, what they hope to achieve, and whether Kaizen is the right fit for their goals— The best outcomes occur when there is a genuine fit between the member's aspirations and the community we have built. Qualifications 2 years in sales, hospitality, or customer-facing roles Strong communication and interpersonal skills Proven ability to build relationships High level of organization and follow-up discipline Ability to thrive in a fast-paced environment Passion for fitness, wellness, and personal growth Compensation Structure Compensation for this role includes - base pay + commission on membership sales & monthly/quarterly bonus. Additional incentive pay eligible based on individual and team performance. Why Kaizen At Kaizen, you're not just joining a team—you're becoming part of a community committed to growth, accountability, and excellence. We believe in continuous improvement and creating meaningful experiences for our members and teammates alike. Every day presents an opportunity to learn, grow, and be better. #J-18808-Ljbffr Kaizen House of Athletics