SURGICAL COORDINATOR

Description Reports To: Practice Administrator Status: Nonexempt, Regular, “At Will” Work Status, Full-Time POSITION SUMMARY A surgical coordinator is responsible for educating, guiding, and facilitating appointments for patients during their surgical journey with Milwaukee Eye Care. They work closely with surgeons and optometrists to provide a great patient care experience. The position involves direct patient interaction as well as multiple administrative tasks. WORKING CONDITIONS/PHYSICAL REQUIREMENTS Requires full range of body motion including handling and lifting patients. May require standing and walking for extensive periods of time and/or prolonged sitting. Requires excellent communication skills and a keen understanding of patients with sensory impairments. Must be able to express a caring attitude while performing the required tasks with accuracy and efficiency. Requires normal range of hearing and eyesight. Possible exposure to communicable diseases, toxic substances and other conditions common to a medical clinic environment. RESPONSIBILITIES Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient Screens patient medical records to ensure all information needed is included Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care Communicates with staff at the surgery center to relay all demographics and surgical procedure details Processes insurance authorizations and medical clearance for surgery when necessary Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete E-prescribes post operative eye drops to pharmacies with MD/OD direction Answers calls and returns all voicemails in a timely manner Verifies coding for surgical procedures, utilizing proper modifiers if needed Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record Participates in all department meetings Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc. Understands and can answer questions about insurance benefits related to surgery Requirements REQUIREMENTS Organized and meticulous with a sharp eye for detail Knowledge of medical terminology Excellent time management skills Skill in gathering, analyzing, and evaluating data Skill in written and verbal communication, problem-solving and decision making Empathetic and considerate Proficient in Microsoft Office and Outlook QUALIFICATIONS High school diploma or GED Minimum two years of experience in a medical setting, preferably with surgery scheduling or administrative tasks Minimum experience may be substituted with equivalent education or degree #J-18808-Ljbffr Milwaukee Eye Care Associates