Front Desk Administrative Staff OMHC (TMS Experience Required)

Front Desk Administrative Staff – Outpatient Mental Health Clinic (TMS Experience Required) Location Single Site: On-site, Landover Schedule Monday–Friday, 9:00 AM – 6:00 PM Position Summary We are seeking a reliable, professional, and compassionate Front Desk Administrative Staff Member to support daily operations at our outpatient mental health clinic. This role is critical in creating a welcoming environment for patients while ensuring efficient front-office operations. The ideal candidate will have prior experience working with a TMS (Transcranial Magnetic Stimulation) machine and supporting TMS treatment workflows. Key Responsibilities Greet patients warmly and professionally upon arrival Manage patient check-in and check-out processes Answer incoming phone calls, route messages, and respond to inquiries appropriately Schedule, confirm, and manage appointments for therapy, psychiatry, and TMS services Maintain accurate patient records in the electronic health record (EHR) system Collect copays, verify insurance information, and assist with basic billing-related questions Ensure front desk area remains organized, professional, and HIPAA-compliant Coordinate communication between providers, clinical staff, and patients TMS‑Specific Responsibilities Operate and assist with TMS machine setup and treatment sessions, as directed by clinical staff Prepare patients for TMS sessions and provide procedural explanations within scope Ensure proper documentation of TMS sessions and treatment schedules Monitor equipment readiness and report any issues or maintenance needs Adhere to all clinic protocols, safety procedures, and manufacturer guidelines related to TMS Required Qualifications High school diploma or equivalent (required) Prior experience with TMS machines and TMS treatment workflows (required) Experience in a healthcare, mental health, or medical office setting Strong interpersonal and customer service skills Professional demeanor with sensitivity to mental health populations Excellent organizational and multitasking abilities Basic proficiency with computers, scheduling systems, and EHR platforms Understanding of HIPAA and patient confidentiality standards Preferred Qualifications Previous experience in outpatient mental health or psychiatric settings Familiarity with insurance verification and medical billing processes Certification or formal training related to TMS operations Bilingual abilities (a plus) Work Environment Fast-paced outpatient mental health clinic Regular interaction with patients experiencing mental health challenges Collaborative team-oriented environment Physical Requirements Ability to sit, stand, and move throughout the clinic during an 8–9 hour workday Ability to operate office equipment and TMS‑related equipment with training Why Join Our Team? Support meaningful patient care in mental health treatment Stable, consistent weekday schedule Opportunity to work closely with clinical professionals in an evolving treatment area (TMS) #J-18808-Ljbffr ICES: Data, Discovery, Better Health