Library Associate I

Invitation to Compete #36-26: Library Associate I Northeast Branch , 6801 35th N.E., Seattle Regular, FLSA non-exempt, part-time position (48 hours per pay period) Schedule Week 1: Wed 9:30am-6pm, Thurs 11:30am-8pm, Fri OFF, Sat OFF, Sun OFF, Mon 9:30am-6pm, Tues OFF Week 2: Wed OFF, Thurs 11:30am-8pm, Fri OFF, Sat 9:30am-6pm, Sun 9:30am-6pm, Mon OFF, Tues OFF Salary Range $27.94 - $33.89 per hour Job Responsibilities The Seattle Public Library’s classification is part of a public service team that provides courteous and responsive service to patrons. Library Associate I staff are responsible for shelving, retrieving materials and checking the accuracy of materials that are on the shelves in the Library system. Additional duties may include: answering telephones, typing and data entry, providing basic directory services to patrons at circulation desks, assisting patrons with using Library equipment and resources, and limited circulation services (such as library card registration and checking materials in and out). Assists with the flow and organization of materials Sorts, files, shelves and routes books and a variety of other materials; lifts and transports books and materials using book carts, hand trucks and similar equipment; empties book drops and uses computer-based automated systems to check in materials; locates and retrieves materials for processing; maintains the order and appearance of materials; and retrieves materials for patrons and Library staff. Performs support duties Gathers information or data, when instructed, and maintains records and files; compiles statistics; and assists with various projects, such as processing damaged materials, updating circulation records and/or developing circulation-related reports. May provide circulation services to patrons Serves as a back-up for circulation desk staff, providing friendly, responsive customer service to patrons by phone or in-person. Performs duties such as: checking materials in and out; renewing and reserving materials; collecting fees; registering patrons for library cards; providing directions or information to patrons regarding the location and use of materials, equipment and resources; and responding to a variety of related issues. Education A high school diploma or a Graduate Equivalency Degree (GED) is required. Customer Service Experience At least one year of work experience that demonstrates an ability to provide welcoming and respectful service to Library patrons with diverse backgrounds and life experiences, adapt to changes in environment and remain aware and respond appropriately to issues as they arise that could prevent patrons from effectively using the Library. Candidates who understand the nuances of providing customer service in an environment that is open to public use are desired. Excellent Written and Verbal Communication Skills Candidates must be able to effectively respond to patrons’ communications in person and on the telephone, specifically the ability to listen to and understand concerns, assess available options, and respond accurately and appropriately. Candidates must also be able to respond to patrons’ requests for directional assistance and communicate effectively in English, verbally and in writing, as well as comprehend spoken and written English. Organizational Skills Candidates must be able to learn sorting and library filing schemes, such as the Dewey Decimal system. Candidates with work experience sorting books, files or other materials alphabetically and numerically, quickly, accurately and safely are desired. Experience using Personal Computers and Office Equipment Candidates must have experience using office equipment including photocopiers, printers and cash registers. Candidates must also have experience using internet browsers, online catalogs and email (such as Microsoft Outlook). Candidates must have the ability to learn and operate computer-based customer account systems that use menu-based commands to obtain, interpret and display data, and information related to customer accounts. Other Required Skills and Abilities Candidates must be flexible in adjusting their work hours and locations. Candidates must also demonstrate the ability to work with others as part of a team on projects and have the ability to understand and apply verbal and written instructions. Candidates must also be able to bend, stretch, stoop, and lift bins up to 40 pounds in weight and push wheeled book carts weighing up to 200 pounds. Candidates must also have the ability to squeeze and release hand brakes on Interagency (IA) bins. Desired Qualifications The ability to speak and read Amharic, Oromo, Somali, Spanish, Tigrinya or Vietnamese; fluency in American Sign Language. Work experience in a public library. Experience working with people who are insecurely housed and/or individuals living with addiction and/or mental illness. Benefits and Salary Information Salary range: $27.94 - $33.89 per hour. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: Information about retirement plans can be found at: Additional Information If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to View email address on click.appcast.io. The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us. Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process. #J-18808-Ljbffr City-of-Seattle