Call Center Supervisor

Inside Sales SupervisorThe Inside Sales Supervisor provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects and contributes to other operational initiatives outside of team responsibilities.Responsibilities include:Providing guidance and leadership skills to Sales Specialists and assist with management and direction of their sales teamsKey contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performanceFocusing and maintaining performance efforts of the team on current business goalsWorking to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous mannerServing as a knowledgeable and productive part of the managerial teamImplementing and monitoring new initiatives to enhance the performance of the team and the center as a wholeOverseeing training of new Specialists assigned to the team and providing refresher training as neededIdentifying opportunities for efficiency improvementsCompleting other operational initiatives (outside of team responsibilities)Participating in the Vital Few yearly initiativesPre-qualification procedures, order entry for shipping, proper documentation, accuracy of notes, as well as determining charges, co-pays, and deductibles for products orderedQualifications include:Ability to work independentlyMust be detail-oriented with excellent organizational skillsAbility to communicate independently and verbally with personable and effective writing and speaking skillsAbility to work in a normal office environment utilizing a computer approximately 75% of the timeAbility to speak clearly and distinctlyHigh School Graduate (GED) requiredBachelor's Degree preferred4-6 years of customer service and/or call center experience1-2 years of inside phone sales experience supervisor position preferredInbound/outbound call blending call center experience in a multi-site environmentProven leadership skills in coaching, developing, and training call center personnelDemonstrated history of meeting performance objectivesExcellent verbal communication skills are a mustHealth care experience preferred