Director of Channel Operations

Job Description

About the Company

Our client is a fast-growing, mission-driven SaaS business on a mission to make a lasting, positive impact for its customers and the communities they serve. Its platform is trusted by organisations around the world, and a growing partner ecosystem is central to how it reaches new markets and scales its impact.

The Role

We’re hiring a Channel Operations Manager to build and run the operational engine behind a growing partner business. You’ll own the processes, systems, data and programmes that help partners succeed. You’ll work closely with Channel Sales, Partner Marketing, RevOps, Finance and Legal so the partner programme can scale efficiently. This role suits someone who loves structure and solving problems, and wants their work to matter.

What You’ll Do

• Design, run and continually improve the operational framework for the partner programme, from onboarding to performance management
• Own partner tiers, incentives, rebates and deal registration, making sure they’re applied consistently and fairly
• Manage the partner data in the CRM and partner portal, keeping it accurate, clean and ready for reporting
• Build dashboards and reporting on partner pipeline, sourced and influenced revenue, and programme ROI
• Run the operating rhythm for the channel business: forecasting, quarterly business reviews and planning cycles
• Work with Finance and Legal on partner agreements, commissions, compliance and payouts
• Find and roll out tools and automation that make it easier for partners to do business with us
• Act as a trusted point of contact for partners and internal teams on programme questions and escalations

What You’ll Bring

• 4+ years in channel operations, partner operations, sales operations or RevOps, ideally in B2B SaaS
• Hands-on experience running partner programmes, including deal registration, tiering, incentives and MDF
• Strong CRM skills (Salesforce or HubSpot), plus experience with partner relationship management (PRM) platforms such as PartnerStack, Impartner or Crossbeam
• Advanced Excel/Sheets skills and confidence turning data into clear, actionable insight
• A process-driven mindset, with excellent attention to detail and stakeholder management
• Genuine alignment with a purpose-led business and a desire to do work that makes a difference

Why Apply?

• Join a mission-driven company where your work directly supports meaningful outcomes
• Build and shape a channel operations function as the partner business scales
• Work with collaborative, values-led colleagues in a supportive, growing team
• Competitive package with real room to grow your career