Operations Manager

Operations Manager / Market Leader – Home Care

Location: Polk County, Florida (Lakeland & Winter Haven)

Schedule: Full-Time, Exempt

Compensation: $80,000 - $85,000 Base Salary + Bonus Opportunity of Up to 15%

Our client, one of the nation's most respected home care organizations, is seeking an experienced and results-driven Operations Manager / Market Leader to oversee and grow its Polk County territory.

This is not a traditional operations management role.

This is an opportunity for a strong operational leader who enjoys building high-performing teams, developing future leaders, strengthening referral relationships, driving business growth, and making a meaningful impact on seniors and families throughout the community.

The ideal candidate thinks like a business owner, leads like a coach, and balances accountability with compassion.

If you enjoy building teams, solving problems, growing revenue, and developing people, we'd love to speak with you.

What Makes This Role Unique

Lead an Entire Market

This position carries full operational responsibility for the Polk County business, including revenue growth, profitability, client satisfaction, employee engagement, and overall operational success.

Full P&L Responsibility

The Operations Manager has complete profit-and-loss responsibility for the business unit, overseeing revenue growth, expense management, staffing performance, and financial results while driving accountability through KPIs and operational scorecards.

Highly Visible Community Leadership

Approximately 80% of your time is spent leading operations in the office, while 20% is spent in the field building relationships with referral partners, clients, caregivers, and community organizations.

Develop Future Leaders

One of the most rewarding aspects of this position is identifying, coaching, mentoring, and developing emerging leaders within your team.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop office staff and caregivers
• Create a culture of accountability, ownership, professionalism, and exceptional service
• Drive employee engagement, retention, and performance
• Play a key role in all hiring decisions for the leadership team
• Identify and develop future leaders within the organization
• Provide ongoing coaching, mentoring, and performance management

The Operations Manager directly oversees:

• Staffing Manager
• RN Trainer
• Scheduling Coordinator
• Care Advisors (Case Managers)
• Business Development Managers

Operations Management

• Oversee daily operations and client service delivery
• Ensure appropriate staffing, scheduling, and operational efficiency
• Monitor service quality and client satisfaction
• Drive continuous process improvement initiatives
• Utilize KPI scorecards to measure performance, drive accountability, and achieve operational goals
• Ensure exceptional service delivery across all departments

Business Development & Community Relations

• Develop and strengthen referral partnerships throughout the community
• Build relationships with:
• Hospitals
• Rehabilitation Facilities
• Physicians
• Senior Living Communities
• Case Managers
• Elder Law Attorneys
• Community Organizations
• Represent the organization at networking events, industry meetings, and community functions
• Identify growth opportunities that increase market share and revenue

Client & Caregiver Experience

• Build strong relationships with clients, families, and caregivers
• Conduct regular field visits alongside team members
• Ensure exceptional client outcomes and service quality
• Resolve escalated client concerns promptly and professionally
• Improve employee engagement and caregiver satisfaction
• Maintain a strong presence throughout the community and marketplace

Financial Performance

• Manage the business unit's profit and loss performance
• Monitor revenue growth, staffing efficiency, expenses, and profitability
• Analyze operational KPIs and financial performance
• Collaborate with leadership to achieve strategic growth goals
• Drive accountability through scorecards and measurable performance indicators
• Perform other duties and responsibilities as assigned to support organizational success.

What Success Looks Like

Within your first 12 months, you'll help drive:

• Increased client census
• Revenue growth and profitability
• Stronger referral partner relationships
• Improved employee retention
• Higher client satisfaction
• Greater operational accountability
• Improved staffing performance

Success is measured by leadership, execution, business growth, and operational results.

Qualifications

Required

• Minimum 10 years of combined verifiable professional experience
• Preferred minimum of 3 years with each employer, demonstrating stability and leadership growth
• Minimum 5 years of leadership and management experience
• Proven operational management experience
• Experience hiring, coaching, developing, and leading high-performing teams
• Strong communication and relationship-building skills
• Ability to lead through growth, change, and continuous improvement
• Experience utilizing KPIs, scorecards, and performance metrics to drive accountability
• Strong organizational, analytical, and problem-solving abilities
• Valid driver's license and reliable transportation

Preferred

• Bachelor's Degree
• Experience in:
• Home Care
• Home Health
• Hospice
• Healthcare Operations
• Senior Living
• Healthcare Business Development
• Multi-site Service Operations

Sales and service leadership experience is highly valued.

Training & Onboarding

The first 90 days include a comprehensive onboarding program consisting of:

• Classroom instruction
• Online learning
• In-depth shadowing
• Cross-training with neighboring regional offices in Clermont and Sebring

This structured training program provides exposure to multiple operational environments and best practices while preparing you for long-term success.

Benefits & Perks

• Competitive Base Salary
• Performance Bonus Opportunity (Up to 15%)
• Blue Cross Blue Shield Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with Employer Match
• Two Weeks Paid Time Off
• Six Paid Sick Days Annually
• Leadership Development
• Career Advancement Opportunities
• Comprehensive 90-Day Leadership Training Program

Why Join This Organization?

This is more than an operations role—it's an opportunity to lead a market, develop exceptional people, and help shape the future of a growing business.

You'll join a respected national organization that believes in developing leaders from within and empowering them to make a meaningful impact in their communities.

If you're looking for a leadership opportunity where you can build a team, grow a business, and change lives, we'd love to hear from you.

Don't have your resume on hand?

Text "MARKETLEADER" to View phone number on click.appcast.io for an On-The-Go Application!

EOE